Senior Revenue Operations Analyst

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Revenue Operations Analyst - Chicago or Miami

Introduction to the team

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

Make An Impact!

Are you passionate about optimizing revenue from an operations perspective? Join our dynamic, results-driven team at the forefront of contract review, and revenue and billing analysis within the global Travel Partnerships & Advertising organization. At Revenue Operations, our mission is to amplify advertising sales revenue across brands. We're looking for a proactive individual, eager to learn and contribute, with an emphasis on global collaboration, data integrity and efficiency. If this sounds like you, we want to hear from you!

In this role, you will:

• Review advertising contracts and insertion orders to minimize business and financial risks, drive for a solution when faced with challenges, and provide support for any related documents

• Efficiently resolve daily requests for Display and Performance products via a shared Salesforce queue, ensuring accuracy and timeliness

• Collaborate with impacted teams to resolve revenue related issues to ensure business objectives are met and revenue is maximized

• Perform a comprehensive review of advertising campaigns for billing and revenue recognition, ensuring accuracy and timely completion

• Resolve issues and complete administrative tasks in Salesforce, Oracle and Adobe Sign to support financial processes and compliance requirement

• Provide business review and approvals in a global advertising Order Management System (OMS)

• Triage data and revenue recognition errors related to invoicing, working to resolve in a timely manner

• Be the point of contact for elaborate external contracts, responsible for the process from end-to-end, including timely submission

• Drive continuous improvements, define processes for new products and business challenges, and adapt/drive new methodologies for the team and organization

• Complete tax certification to ensure compliance with tax regulations and ensuring validation tools are kept up to date with the latest changes

• Complete audit requests from internal and external auditors, aligning with Lead or Senior Manager

• Lead small to medium size projects, and/or provide project support for additional initiatives, as needed

• Build, update and improve process documentation to streamline operations

• Mentor and onboard new team members, fostering a culture of continuous learning

Experience and qualifications:

• Professional customer service skills, solutions mentality, desire to help through a positive approach and passion for the customer experience

• Developed analytical skills, detail oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably, and correctly

• Commitment to data integrity and a proactive, problem-solving mindset

• Independently driven to learn new applications, technologies, and skills

• Ability to create basic process/framework and nurture the adoption of basic change

• Demonstrated ability to prioritize, work independently and the ability to handle multiple tasks and tight deadlines with confidence and ease

• Experience training/coaching peers in areas of moderate complexity

• This role requires a Bachelor's degree and/or 2+ years previous experience in advertising, compliance and/or financial background

• English required (and for some positions a second language)

• Experience working with MS Office applications and intermediate Excel skills required

• 2+ years working in a global, multi-cultural organization

• Basic project management skills

• Experience with Salesforce, Google Ad Manager, Order Management Systems, Tableau and Oracle strongly preferred

The total cash range for this position in Miami is $73,000.00 to $102,500.00. Employees in this role have the potential to increase their pay up to $117,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $73,000.00 to $102,500.00. Employees in this role have the potential to increase their pay up to $117,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.