Intake Specialist

Dohman Law Group

Rolling Meadows, IL

Are you passionate about helping people? Is it important for you to go to work every day knowing that you're making a positive difference in someone’s life? Our DUI & Criminal Defense Law Firm, based in Rolling Meadows, Illinois, is growing fast and we’re ready to add an Intake Specialist to our team. We are looking to add a team member who has the right combination of telephone skills, empathy, and the ability to help potential new clients understand how to see a better future using our services. As the first person within our firm to speak to potential new clients, the Intake Specialist sets the tone for our firm’s outstanding customer experience! As we continue to expand our operations, we are seeking a motivated and detail-oriented self-starter to join our team as an Intake Specialist in a sales role. Responsibilities: As an Intake Specialist, you will be the initial point of contact for individuals seeking assistance from our firm with a DUI, traffic, or criminal matter. Our Intake Specialists provide our potential new clients with the ultimate telephone experience. You will play a crucial role in assessing potential clients' needs, gathering essential information, and guiding them through the initial steps of the process. Your exceptional communication skills and attention to detail will ensure a smooth and efficient intake process, laying the foundation for successful client representation. Responsibilities: • Conduct initial consultations with prospective clients via phone, email, or video conferencing. • Gather relevant information about clients' history, goals, and challenges. • Assess potential clients' eligibility for various services offered by the firm. • Educate clients about the firm's services and processes. • Maintain accurate and detailed records of client interactions and case information in our case management system. • Coordinate with attorneys and legal staff to schedule consultations and appointments. • Follow up with clients to collect additional documentation and information as needed. • Provide exceptional customer service and support throughout the intake process. • Schedule qualified potential clients for private consultations with team members. Qualifications: Requirements: • Conveys confidence on the phone; sets the tone and the pace of the client phone call. • Shows empathy to clients and puts them at ease during their difficult times. • Treat a call at 4:30 pm on Friday with the same care and compassion as one on Monday morning. • Excellent organizational skills and attention to detail. • Ability to multitask and prioritize tasks in a fast-paced environment. • Proficiency with technology and virtual communication tools. • Ability to work independently and collaboratively as part of a remote team. • Previous experience in customer service, sales, or intake coordination preferred. • Strong communication skills, both written and verbal. • College degree or equivalent work experience. • Fluent in English (Fluent in Spanish would be a plus). About Company: We help good people through tough times. At the Dohman Law Group, we fight every day to get clients’ lives back on track after a DUI, traffic, or criminal offense. We are a rapidly growing, dynamic, and innovative DUI, traffic & criminal defense firm dedicated to providing personalized legal services to clients who are looking for a new path forward. Our name has been at the forefront of DUI and criminal defense throughout the Chicagoland area for more than 45 years. We know the community, the law, and the court systems of the area. We have been recognized as leading DUI attorneys, both locally and nationally. While we take pride in the reputation we have built, our passion for helping each and every one of the clients is what sets us apart from other law firms.

Posted 2025-09-24

Recommended Jobs

Project Administrator

Sterling Engineering Inc.

Buffalo Grove, IL

Job Description Job Description Title: Project Administrator / Project Manager Location: Buffalo Grove, IL (NW Suburbs) Hire Type: Contract to Hire (6 months) Salary: $70K–$80K Benefits…

View Details

Posted 2025-07-28

SAP FICO Business Analyst

Knowit Training

Chicago, IL

Duties and Responsibilities: Manages the relationship between business partners and the IT department relative to requirements, solutions, and priorities Works with business partners to determi…

View Details

Posted 2025-08-07

Part- time Weekend Direct Support Professional

Covenant Ability Network of Illinois

Oak Forest, IL

The purpose of this position is to provide direct assistance and supervision with all activities of daily living to individuals in accordance with the mission and philosophy of Covenant Ability Networ…

View Details

Posted 2025-08-28

Senior Project Manager - #2061

Pivotal Talent Search

Chicago, IL

Senior Project Manager Location: Chicago, IL Position: Full-Time THE POSITION Reporting to the Vice President, the Senior Project Manager will support the Acquisition and Rehabilitation t…

View Details

Posted 2025-07-30

PREP COOK (FULL TIME)

Compass Group

Lake Forest, IL

We are hiring immediately for full time COOK SUPERVISOR positions. Location : Northwestern Lake Forest Hospital - 1000 North Westmoreland Road, Lake Forest, IL 60045. Note: online applicati…

View Details

Posted 2025-09-16

Line Cook

Petterino's

Chicago, IL

Line Cook We are looking for a talented and motivated Line Cook to join our culinary team. The ideal candidate thrives in a fast-paced environment, has a solid grasp of food safety practices, an…

View Details

Posted 2025-09-24

Accounts Receivable Specialist (AR Specialist)

Clarity Clinic

Chicago, IL

Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to thoughtfully guide…

View Details

Posted 2025-09-22

Bdc Representative

DeKalb Sycamore Chevrolet Cadillac GMC

Sycamore, IL

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your…

View Details

Posted 2025-08-28

Outside sales

United Rentals, Inc.

Lynwood, IL

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! …

View Details

Posted 2025-09-24

Explore Heart-Pounding Adventures in O'Fallon Nursing!

NurseRecruiter

O Fallon, IL

Registered Nurse - Cardiac Catheterization Lab - Travel - (Cath Lab RN) Join an exhilarating adventure in O'Fallon as a Cardiac Catheterization Lab Registered Nurse! Immerse yourself in a vibrant com…

View Details

Posted 2025-08-07