Group Platform Director - Rooms Technology Products (Hybrid opportunity)

Summary

The Opportunity

We are looking for a driven technology professional with a strong platform and process orientation, deep technical skills, the ability to work under pressure, and a desire to continuously improve.

Hyatt is currently seeking to add a Group Platform Director to lead global Rooms Technology Products. This role combines strategic vision with operational execution and requires close collaboration with internal stakeholders and external partners. The Group Platform Director will define and drive the product vision, strategy, and roadmap for guest-facing platforms, delivering innovative solutions that enhance guest engagement, optimize service operations, and strengthen owner ROI across 1,400+ properties worldwide.

This role will translate enterprise strategy into an actionable product portfolio, prioritizing initiatives that deliver measurable improvements in guest satisfaction and operational efficiency. The position oversees end-to-end delivery of multi-brand, enterprise-scale technology programs, ensuring outcomes are consistently on-time, on-budget, and in-scope.

The ideal candidate will have deep expertise in managing strategic vendor partnerships, negotiating MSAs and SLAs to secure performance and alignment with business objectives. They will advance platform resilience by partnering with vendors and technology teams to strengthen defect management, escalation processes, and proactive operational monitoring. Their goal will be to ensure Rooms Technology Platforms consistently deliver a high-quality, stable, and innovative experience across the enterprise.

This role will report directly to the Vice President – Global Guest Technology Products and will oversee the development, prioritization, execution, and delivery of Rooms Technology Products by working with multiple internal stakeholders across Global Guest Technology, Operations, Cyber Security, and Field Technology Services.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

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The Role

The Rooms Technology Products leader provides enterprise-wide strategic direction and governance for guest-facing and operational technology platforms across global hotel properties. This role serves as the primary subject matter expert and corporate owner for rooms-related technology systems, ensuring platforms are secure, scalable, compliant, and aligned with Hyatt’s brand, operational, and owner objectives. The role partners closely with IT, Operations, Cybersecurity, and external vendors to optimize platform performance, drive innovation, and deliver consistent, high-quality guest experiences across managed and franchise environments worldwide.

Strategic Responsibilities

• Define and own the global strategy, governance, and roadmap for Rooms Technology Products aligned with enterprise and brand objectives.

• Ensure guest-facing platforms meet enterprise technical standards, security requirements, and industry best practices.

• Evaluate and adopt emerging technologies that enhance guest engagement, operational efficiency, and owner value.

• Provide architectural and integration leadership to ensure platform resilience, scalability, and performance.

• Establish and manage strategic vendor partnerships, serving as the primary corporate contact for Rooms Technology Products.

• Core Execution & Operational Tasks

• Act as subject matter expert and systems owner for rooms technology platforms, including guest messaging, service optimization, and authorization tools.

• Collaborate with IT, Operations, and vendors to maintain platform availability, compliance, and global consistency.

• Lead root-cause analysis and resolution of complex platform issues to improve reliability and performance.

• Define, maintain, and enforce global technical standards, including audits, assessments, and exception management.

• Lead enterprise RFPs and vendor agreements, negotiating MSAs and SLAs to ensure performance, security, and value.