Air Logistics Operational Care Specialist

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

• Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables.
• Follows the communication concept for effective communication with stakeholders.
• Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in internal systems, including financial data.
• Review and clarify operational instructions if there are conflicts or deviations with regulatory requirements, routing, tracking and tracing, rate information, or other discrepancies.
• Promptly report problems, operational disputes or discrepancies to the direct supervisor.
• Collaborates with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed.
• Monitors operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered.
• Collaborates with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical.
• Maximize profitability through cost optimization.
• Active participant in process improvement identification, and implementing changes.
• Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

What we would like you to bring

• 3+ years of air logistics business unit experience handling air shipments.
• 2+ years of freight forwarding industry experience.
• High level of attention to detail is necessary, coupled with excellent communication and organizational skills when dealing with stakeholders both internally and externally.
• Proven track record of airfreight knowledge and expertise,
• Possess a "can do" customer service mindset.
• Adaptable and eager to work in a dynamic environment.
• Adherence to regulatory requirements is a must, and this is accompanied by a knowledge of industry specific guidelines.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $28.85 and $33.65 . Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.