Director of Rooms Operations

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position: Director of Rooms Operations

Location: Fort Myers, FL

Reports to: General Manager

Status: Exempt

Job Summary:

The Director of Rooms Operations must have a strong working knowledge of Marriott brand standards, service culture, and operational compliance. Experience working within a Marriott branded hotel environment — either directly with Marriott International or through a Marriott franchise/management partner — is strongly preferred due to the property's Autograph Collection affiliation and the operational expectations associated with brand performance, guest satisfaction metrics, and audit compliance.

Essential Functions

•Maintain compliance with Mainsail Lodging & Development company core values.

•Maintain regular attendance in compliance with Mainsail Lodging & Development’s policy, as required by scheduling which will vary according to the needs of the hotel.

•Maintain high standards of personal appearance and grooming which includes wearing proper professional attire and nametag.

•Comply at all times with Mainsail Lodging & Development’s standards and regulations to encourage safe and efficient hotel operations.

•Champion the properties guest satisfaction efforts by ensuring that all stakeholders have consistent and effective processes in place to monitor feedback, maintain high guest touchpoint efforts, and to adapt within their operations when deficiencies are identified

•Consistently review and implement as necessary all departmental LSOPs

•Prepare team member schedules according to the business forecast, payroll budget guidelines and productivity requirements.

•Oversee procurement function for the rooms division, ensuring monthly expenditures are in line with business forecast

•Maintain a clearly defined inspection process for guestrooms and public areas, assessing cleanliness and condition

•Maintain required pars of all housekeeping supplies by ordering all needed supplies and amenities on a monthly/ quarterly basis.

•Ensure any discipline inventories are conducted on a monthly/quarterly basis as dictated by finance and/or Mainsail company guidelines

•Ensure property loss prevention coverage, processes, and standards meet Mainsail company guidelines-this role serves as the property level champion for communication and reporting as it relates to guest incident/property claims

•Ensure guest privacy and security by correctly following hotel procedures.

•Serve as a senior point of contact for highly escalated guest issues

•Ensure guest room and public space Preventive Maintenance process are in place

•Participate in required M.O.D. (Manager on Duty) coverage as scheduled.

•Motivate, coach, counsel and discipline all Personnel according to Mainsail Lodging & Development procedures.

•Monitor work orders and submit to Maintenance Department according to procedures.

•Maintain a professional working relationship and promote open lines of communication with other managers, team members and all other departments.

•Respond to emergency situations using information contained in Material Safety Data Sheets. Keep MSDS sheets current and easily available.

•Maintain and monitor “Lost and Found” procedures and policies according to standards.

•Ensure all end of month reports are met,

•Review all operational staff’s worked hours for payroll compilation and submit to accounting on a timely basis.

•Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.

•Ensure that no-show revenue is maximized through consistent and accurate billing.

•Ensure that Ten Day Forecast is completed on a timely basis.

•Work closely with account on follow up items, I.e.: returned checks, rejected credit cards, team member discrepancies, etc.

•Operate all aspects

Qualification Standards

Education & Experience

•Experience working in a Marriott International property or with a Marriott franchise/management company is highly preferred

•4-year bachelor’s degree preferred

•Minimum of 5 years in hospitality related Rooms leadership role preferred

•Excellent customer service skills

•Excellent communication skills, both verbal and written

•Ability to effectively present information to individuals or groups

•Proficiency with Microsoft Office programs a must, Marriott systems a plus

•Due to the operational requirements of an Autograph Collection property, candidates without Marriott brand experience will not be considered unless they possess equivalent luxury lifestyle brand experience (Hyatt Lifestyle, Hilton Curio/Canopy, etc.).

Physical Demands

•Ability to sit or stand for extended periods of time

•Ability to communicate clearly

•Corrected vision to normal range

•Ability to drive/transport self and others

•Ability to travel on occasion for meetings

•Long hours sometimes required

Mental Demands

•Make sound judgments quickly

•Work on multiple tasks, making appropriate progress towards deadlines

•Able to work independently, take direction and provide direction to others

•Manage differing personalities within the office, the hotel and the community

•Maintain the highest degree of confidentiality

•Ability to work effectively in stressful, high pressure situations

•Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Full-time Associate Benefits •Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Salary is aligned with experience and qualifications.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.