Compliance Services Specialist

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KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Provide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor.
• Create/manage SOP's for internal processes, SME for Compliance Services
• Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates.
• Partner with supervisor to investigate and resolve client issues and help manage escalation to completion.
• Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions.
• Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvement
• Monitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner.
• Provide training and mentoring to newest specialists to develop skills.
• Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics.
• Offer support with inbound compliance response center call center
• Employee shall complete notary tasks for the business as requested (notarizing documents, affidavits, etc.)

LEADERSHIP RESPONSIBILITIES

• This position has no leadership responsibilities.

COMPETENCIES - SKILLS

• Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.
• Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.
• Strong critical thinking skills
• Multi-task in a demanding environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
• High attention to detail to ensure accuracy and ability to audit invoicing.
• Demonstrate excellent follow up and problem-solving skills.
• Complete basic math functions to calculate complex tax documents.
• Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
• Proficient with web-based system and databases and knowledgeable with navigating the internet.
• Strong networking skills with the ability to negotiate cost and pricing with various vendors.
• Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• 3-5 years of previous office or customer service experience
• Use of Salesforce request management system to engage and respond to client / driver requests

Job Types: Full-time, Contract

Pay: $21.25 - $23.35 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• customer service: 3 years (Required)
• Vehicle: 3 years (Required)
• Document: 3 years (Required)

Work Location: In person