Parts Counterperson

Job Description

Job Description

About the Role:

The Parts Counterperson at Schmitt Chevrolet Inc. plays a crucial role in ensuring that our service department operates smoothly and efficiently. This position is responsible for managing the inventory of automotive parts and accessories, providing exceptional customer service to both internal and external clients. The Parts Counterperson will accurately process orders, handle inquiries, and assist technicians in locating the necessary parts for vehicle repairs. By maintaining an organized and well-stocked parts department, this role directly contributes to customer satisfaction and the overall success of the dealership. Ultimately, the Parts Counterperson is essential in supporting the service team and enhancing the customer experience through timely and accurate parts availability.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a parts department or automotive service environment.
• Strong communication and customer service skills.

Preferred Qualifications:

• Knowledge of automotive parts and systems.
• Experience with inventory management software.

Responsibilities:

• Assist customers in identifying and ordering the correct automotive parts and accessories.
• Maintain accurate inventory records and ensure that the parts department is well-organized and stocked.
• Process sales transactions and handle cash, credit, and warranty claims efficiently.
• Collaborate with service technicians to provide timely parts support for vehicle repairs.
• Respond to customer inquiries and resolve any issues related to parts orders or inventory.

Skills:

The required skills for this position include strong communication abilities, which are essential for effectively assisting customers and collaborating with technicians. Attention to detail is crucial when processing orders and maintaining inventory accuracy, ensuring that the right parts are available when needed. Customer service skills are utilized daily to create a positive experience for clients, addressing their needs and resolving any issues promptly. Familiarity with automotive parts and systems enhances the Parts Counterperson's ability to provide knowledgeable assistance, while experience with inventory management software streamlines the ordering and tracking processes. Overall, these skills contribute to the efficient operation of the parts department and the satisfaction of our customers.