St. Charles, IL - Lead Field Technician
St. Charles, IL – Lead Field Technician
Put your technical aptitude to the test &
Help Build a Lifeline for the Moments that Matter.
The wireless communication industry is undergoing some very exciting times and our business continues to grow!
BAYCOM is the leading provider of mission-critical voice, mobile data and video solutions to public safety (e.g. fire, police, EMS, etc.) and commercial (e.g. manufacturing, education, transportation, construction, utilities, etc.) clients throughout Wisconsin, Minnesota and the Midwest. BAYCOM is 100% employee-owned and an affiliate of OwnersEdge, an ESOP (Employee Stock Ownership Plan) holding company that strives to invest in and build sustainable companies across the Midwest. BAYCOM and the other affiliate businesses within the portfolio utilize their industry experience to drive profitable growth and create value for stakeholders including customers, communities and our ESOP employee-owners. To support our continued growth, we have created an excellent opportunity for an individual to join the BAYCOM team as a Lead Field Technician.You can contribute and have an impact by:
- Managing performance of the local technician team by providing support, coaching, and mentoring to train and develop direct reports.
- Overseeing and managing technician scheduling, including paid time off.
- Monitoring department metrics and ensuring desired levels are consistently being met.
- Provide technical consultation to the sales team, to include designing radio, video security, and/or access control systems, and providing equipment and labor details for customer quotes.
- Assisting customer service with identifying the proper response to new customer service calls.
- Participating and occasionally facilitating department leadership meetings.
- Identifying, suggesting, and implementing process changes for improved performance.
- Spending much of the time in the field, assisting with service calls and project deployments as needed to support the team.
- Continually improving safety by addressing any safety issues that arise.
Your Knowledge and Skills:
- Experience in leading projects.
- Ability to set clear expectations and hold a team accountable.
- Experience in working with Microsoft Office – Word, Excel, and Outlook.
- Demonstration of strong problem-solving skills.
- Demonstration of strong communication skills to technical and non-technical audiences.
- A desire to mentor and develop employees.
Does this sound like you? if so, we want to talk to you about the opportunity to work with our team!
BAYCOM is 100% Employee-Owned We are an Equal Opportunity/Affirmative Action Employer
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