Medical Office Associate - Front Desk - Quincy (4961)

Salary

$16.50 - $18.15 Hourly

Location

Quincy, IL

Job Type

Civil Service

Job Number

2401748

Department

Family and Community Medicine/Quincy-SMS

Division

N/A

Opening Date

02/13/2026

Closing Date

2/23/2026 2:00 PM Central

FLSA

Non-Exempt

Bargaining Unit

N/A

Shift

Days

Exempt or Non_Exempt

Non-Exempt

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Description

The occupant of this position provides full-time reception coverage, and switchboard coverage as necessary, and performs duties which enable day to day operations.

Examples of Duties

Patient Services 85%
A. Perform reception duties, including greeting and checking in patients. Assemble forms for
patients. Accurately enter and update demographic and insurance information, schedule
appointments. Collection of insurance co-pays/balances on accounts.
B. Make sure all batches are complete and in open status on late night.
C. Send tasks with concise and accurate wording. Ensure follow up is completed.
D. Responsible for notifying patients by phone and/or written correspondence of clinic schedule
changes.
E. Coordinate translators/language interpreters for special needs patients.
F. Maintains appointment status by entering no show and canceled appointments into Centricity
Business. Forwards notification to nurse and/or medical assistant of appointment status and
possible chronic abuse related to termination policy
G. Other duties as assigned.



Billing and Collections 15%
A. Responsible for the collection of copayments and payments at time of service. Accepts
payments on account and prepayments, posting directly in scheduling system.
B.Responsible for daily reconciliation of cash box/credit card machine. Reviews daily log sheet for accuracy. Completes balancing and exiting batches in Centricity Business for daily reconciliation and deposit.
C.Responsible for visit insurance including accident/workers compensation related services.
D.Obtains all necessary information including insurance carrier, address, telephone number, claim number, and insurance adjuster. Completes appropriate forms and obtains patient signature & enters all information with patient scheduling system.

Qualifications

Credentials to be Verified by Placement Officer

• High school diploma or equivalent.
• Any one or any combination totaling one (1) year (12 months), from the categories below:
  • Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
  • Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
  • Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Knowledge, Skills & Abilities (KSAs)

• Working knowledge of medical terminology.
• Knowledge of computers and data entry.
• Skill in reading, comprehending, and following complex instructions.
• Organization skills, including time management and workflow.
• Oral and written communication skills.
• Ability to interact with and assist patients and their families.
• Ability to adapt and work under pressure and amid interruptions.
• Ability to work with people from a variety of cultural economic, and educational backgrounds.
• Ability to use a medical dictionary.
• Ability to keep patient information confidential.
• Ability to perform routine keyboarding accurately.
• Ability to establish priorities and function independently.
• Ability to lift 15 pounds of medical records.
• Ability to perform simple calculations (such as adding, subtracting, and totaling).
• Ability to function as a part of a team.

Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

Supplemental Information

If you require assistance, please contact the Office of Human Resources at [email protected] or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.


The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.