Care Manager RN

Job Description

Job Description

Job Description

Friend Health is seeking a dedicated and experienced Care Manager RN to join our team. In this role, you will play a vital part in developing and implementing a patient care team model that enhances care coordination in alignment with managed care and Patient-Centered Medical Home (PCMH) principles. Our goal is to improve the quality and delivery of comprehensive patient care while ensuring a seamless experience for our patients.

Essential Job Duties & Responsibilities:

• Develop, implement, and evaluate care management policies, goals, and objectives
• Support the care team in care coordination and implementation of patient care plans
• Conduct ongoing clinical assessments and develop integrated patient care plans for high- and medium-risk patients
• Collaborate in the selection, development, and maintenance of patient education materials
• Develop individualized care plans based on patient needs
• Work closely with the supervisor to integrate care coordination services into the team model
• Monitor daily activities of assigned staff, assess performance, provide feedback, and develop training and professional growth plans
• Provide orientation, education, and training for staff as needed
• Assist with transition of care post-hospitalization
• Participate in integrated care team rounds
• Perform data analysis and tracking
• Investigate and resolve patient and provider complaints
• Participate in relevant departmental and organizational committees
• Perform other related duties and projects as assigned

Educational Requirements:

• Current State of Illinois license (LPN, RN, LCSW, or LSW).
• Bachelors of Science in Nursing (BSN) or related is required.
• Current CPR certification.
• Valid Illinois Driver’s License.

Experience & Related Skills:

• 3-5 years of experience in healthcare care coordination or disease management is required.
• Active Illinois RN license required.
• Experience in an ambulatory healthcare setting or federally qualified health center (FQHC) is required.
• Strong time management and organizational skills in a high-intensity, patient-focused work environment.
• Demonstrates problem-solving, decision-making, and sound judgment.
• Exceptional customer service skills.
• Strong oral and written communication skills.

Occupational Risk for Exposure to TB

This position carries an occupational risk for exposure to Tuberculosis (TB) due to direct client interactions. Employment is contingent upon annual TB testing, unless an exception applies:

• Documented medical contraindications
• Documented religious objections

Staff who decline TB testing or flu vaccinations due to medical or religious exemptions will be required to wear a mask when appropriate.

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law.

In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, including during the application or hiring process.

Why Join Us?

This role offers the opportunity to positively impact patient care outcomes while working in a collaborative, patient-centered environment. If you’re passionate about care coordination, teamwork, and making a difference in healthcare, we encourage you to apply!