Sr. Customer Success Manager

Job Description

Job Description

Sr. Customer Success Manager
10+ Month W2 Contract
Chicago, IL, or Remote (CST)

Here's how you'll become a key player with this opportunity:

We are hiring a Senior Customer Success Manager, to join our Adobe Experience Cloud team on our High Tech & Manufacturing team. To seize the significant opportunities ahead, Adobe Customer Success must lead the post-sales customer experience by showcasing opportunities for solution adoption and consistently delivering value for our customers at every interaction. In this industry-specialized capacity, you will serve as a trusted resource dedicated to assisting your accounts in achieving their goals for large-scale personalization and digital transformation by unifying various perspectives within Adobe for a cohesive strategy and measuring the impact throughout the process. Industry CSMs provide an exceptional experience for Adobe's top customers by planning strategy, identifying use cases for deeper adoption, providing advocacy, and realizing value along the way. We seek dynamic, diligent, and creative individuals, skilled in storytelling and thriving in fast-paced environments.

The Senior Customer Success Manager will lead the charge in creating mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive. With your dynamic executive presence and in-depth digital marketing expertise, you'll highlight business trends and key in on metrics to drive unparalleled customer experiences. This is your opportunity to be at the forefront of innovation, guiding our customers to new heights in their digital journey!

Here’s how you’ll make an impact on the team:

• Accountability for the overall success of the customer with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
• Serving as the central point of contact throughout the customer's lifecycle, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
• Networking within accounts to ensure the successful execution of the customer's strategy and roadmap.
• Delivering an exceptional customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
• Use data to drive Adobe product adoption and track progress from start to transformation.
• Championing innovation by sharing industry trends and new methods your customers can use Adobe solutions to enhance their digital maturity.
• Identifying customer risks and collaborating with the extended Adobe team to devise and implement "get well" plans.

Here’s what you’ll need to be successful in this role:

• Bachelor's Degree and/or relevant work experience
• 10+ years of Customer Success experience in Software as a Service, Digital Marketing with an emphasis on B2B customers and use cases
• Dedicated to achieving customer success outcomes by guiding customers in delivering business value
• Strong communication skills, with the ability to mediate conflict and build partnerships
• Strong consulting skills
• Ability to prioritize, multi-task, and perform in a fast-paced environment
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
• Effective at leading executive C-level discussions and presentations
• Flexibility to travel (approx. 30%)

Pay Range:

$50.00 - $54.36/hour

Benefits That Matter to You:

• NextDeavor offers health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)

Ready to take the next step? Apply today and be part of a team that transforms businesses and fuels growth!

Apply with Pioneers here --sr-customer-success-manager--ea459c!