Associate Technical Support Specialist
Schedule:
- 1st Shift: Mon – Fri , 11am – 7pm
- Hybrid: In office 3x/week, Mon - Weds
- Overtime based on business needs
What you will do
- Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries.
- Investigate and troubleshoot product issues, partnering with field service representatives to support effective resolution.
- Initiate, track, and maintain service documentation in accordance with customer contracts, company standards, and regulatory requirements.
- Accurately log all service calls, customer interactions, and equipment details using standardized data entry processes and approved systems.
- Utilize internal software and technical tools to access product information, maintain records, and support service coordination.
- Support technical support call loops and email inquiries, including part number lookups and service-related requests.
- Complete required training and achieve certification across assigned product lines within the first 12 months.
- Monitor, document, and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions.
- Contribute to a collaborative, quality-driven team environment by participating in standardized work development, continuous improvement initiatives, and cross-functional teamwork.
What you need
Required
- High School Diploma or GED
- Two (2)+ years relevant work experience
Preferred
- Technical, maintenance, mechanical experience
- Customer service experience with technical aspects
Pay rate will not be below any applicable local minimum wage rates.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.Recommended Jobs
Regional Sales Representative, AgRev - Harrisburg
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the sol…
CNC Process Development Engineer — Aerospace Components
About TekPro TekPro partners with advanced manufacturers nationwide. We are representing a long-standing aerospace components producer seeking a hands-on Manufacturing Process Engineer to drive new …
Catering Operations Manager
Boka Catering Group – Operations Manager General Description The Operations Manager supports and oversees catering event execution while ensuring Boka standards are consistently upheld across all…
Host / Hostess
Applebee’s Neighborhood Grill + Bar serves as America’s kitchen table, offering guests a lively dining experience that combines simple, craveable American fare with classic drinks and local drafts. T…
Medical Director
Managing Veterinarian – Mallard Point Veterinary Clinic (Channahon, IL) Are you an experienced veterinarian ready to take the next step in your career? Or a proven leader looking for a new opportun…
Volkswagon/Audi Service Technician
We are seeking a skilled and motivated Volkswagen / Audi Service Technician to join our service team. The ideal candidate will have experience diagnosing, repairing, and maintaining Volkswagen and …
Experienced Diesel Service Technician
Fields Mercedes-Benz of Romeoville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide t…
Registered Nurse, Medical Care Manager (Tinley Park)
Description: Envision Unlimited is a full spectrum of care organization serving people with disabilities from infants to 80+ years old regardless of race, gender, religion, or ability to pay. Founded…
Electrical and Automation Design Engineer
Concentric Integration, a subsidiary of Baxter & Woodman, Inc. Your future position: Electrical and Automation Design Engineer Location: Peoria, IL Why you should join our team! Why Concentric Inte…
Union Sales Associate - Duty Free
Union Sales Associate - Duty Free - $18.10/hour APPLICANTS MUST BE 21+ YEARS OF AGE Grow with Us Dufry by Avolta is a global leader in Duty-Free travel retail, with a strong presence in Nort…