General Manager (Chicago)
- Maximize store sales and profitability by analyzing business data, identifying trends, and developing action plans to capture new opportunities.
- Drive external business development by initiating client outreach, proposing in-store events, and engaging with the local community to generate traffic and loyalty.
- Lead by example, coaching the team to build meaningful, long-term relationships with clients while ensuring the highest standard of service.
- Leverage CRM insights to set clear clienteling goals for the team and ensure ongoing relationship-building activities.
- Foster a deep knowledge of ZEGNA product offerings, style stories, and craftsmanship; share insights with the team and provide regular product training.
- Collaborate with planning and merchandising teams to optimize product performance, manage stock consolidation, and share timely feedback.
- Recruit, onboard, train, and develop top talent continuously investing in your teams growth, motivation, and performance while proactively managing and resolving conflicts, including taking disciplinary action when necessary to foster a healthy and collaborative team environment.
- Set and communicate daily, weekly, and monthly sales targets, supporting the team with structured coaching and action plans to achieve and exceed goals.
- Oversee operational excellence in-store, ensuring adherence to brand standards, efficient back-of-house processes, and proper use of retail tools and reporting systems.
- Manage financial and administrative aspects of the business, including budgeting, store reporting, payroll, and operational compliance.
- Uphold high standards for ZEGNA Made to Measure services, ensuring a consistently exceptional and personalized client experience.
- You bring 5+ years of experience in luxury retail, hospitality, or a comparable client-focused leadership environment.
- You are passionate about developing people and have a proven ability to coach, manage, and inspire high-performing teams.
- You are confident using digital tools and CRM systems, and you understand how data drives action.
- You thrive in a fast-paced, dynamic environment where leadership, adaptability, and strategic thinking are key.
- You possess strong written and verbal communication skills and easily connect with a diverse range of clients and colleagues.
- Annual gross salary range: $125,000-$140,000 + bonus potential
- Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.
- Learning and development programs, including access to ZEGNA Made to Measure certification.
- Paid vacation and holidays, based on tenure and role level
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