Customer Service Representative

Job Title: Customer Service Representative

Location: Downers Grove, Illinois

Type: Contract to Hire

Compensation: $20.00 – $28.00

Work Model: Hybrid – onsite and remote

Hours: 40.0

Responsibilities

• Promote customer satisfaction in all aspects of Customer Service, following all company policies and procedures.
• Process all requests from customers in a timely manner so as to provide excellent service.
• Become familiar with markets as they relate to Customer Service.
• Place customer orders received by phone, e-mail, fax, mail; arrange for timely delivery.
• Arrange for and expedite product shipments.
• Report order status to customers and field sales.
• Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues.
• Encourage customers to place system orders to include additional supplies.
• Achieve customer satisfaction by mastery of all customer service policies and procedures.

Requirements

• Minimum High school diploma; College degree preferred.
• 1-2 years Customer Service experience strongly preferred.
• Effective interpersonal skills including the ability to develop and maintain effective working relationships with customers and employees.
• Effective organization, time management skills, and effective problem-solving skills are required.
• Experience with Microsoft Office, order entry software and email.
• Ability to deal well with difficult people/stressful situations.
• SAP experience desired.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.