New Patient Experience Specialist

Job Description

Job Description

Hiring: New Patient Experience Specialist - Creating Exceptional First Impressions

Are you a detail-oriented, organized, and people-focused professional who thrives in a structured, goal-driven environment? Do you love creating seamless, high-quality experiences for clients while ensuring operational efficiency? If so, we want you to join our team at Back to Health Non-Surgical as a New Patient Experience Specialist!

About Us

At Back to Health Non-Surgical, we specialize in providing cutting-edge, non-surgical treatments for pain relief and mobility restoration. Our patient-first mission, innovative care approach, and commitment to excellence set us apart. As the first point of contact for new patients, you will play a crucial role in delivering an outstanding experience while maintaining process-driven efficiency.

Why This Role is for You

As a New Patient Experience Specialist, you'll be the organized, detail-oriented professional who ensures every new patient journey is smooth, structured, and welcoming. You'll work within established systems to ensure a seamless intake process, setting the foundation for exceptional care.

What You'll Be Responsible For:

✔Managing the new patient journey, ensuring a smooth, efficient, and welcoming experience.

✔Following structured intake procedures to gather, verify, and input patient information accurately.

✔Scheduling and confirming appointments with precision, ensuring optimal efficiency in our workflow.

✔Communicating with patients professionally and warmly, setting expectations and answering initial questions.

✔Tracking and optimizing key performance metrics related to new patient onboarding.

✔Collaborating with the team to ensure operational efficiency and alignment with our mission.

✔Following data-driven processes to enhance patient engagement and retention.

Who You Are:

✔A BN Personality Type - highly structured, detail-oriented, and process-driven.

✔A people-focused professional - you create welcoming experiences while maintaining efficiency.

✔An organized problem-solver - you keep track of multiple tasks while ensuring accuracy.

✔A clear communicator - you provide clarity and structure in every interaction.

✔A data-driven decision-maker - you understand the importance of tracking and optimizing the patient journey.

✔An emotionally self-regulated individual - you stay composed and professional in high-paced environments.

What We Offer You:

✔A key role in shaping the first impression of our practice.

✔An opportunity to work in a structured, high-performance environment with a strong mission.

✔A dynamic and supportive team culture focused on excellence.

✔Competitive salary and benefits package.

✔Professional growth opportunities to enhance your skills and career development.

How to Apply:

If you're ready to play a vital role in delivering exceptional patient experiences, we want to hear from you!

Submit your resume and a cover letter detailing how your skills align with our mission and core values.

Join us at Back to Health Non-Surgical and become a critical part of our patient-first experience. Apply today!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 30 - 40 per week

Benefits:

401(k) matching
Employee discount
Health insurance
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Professional development assistance
Uniform allowance

Schedule:

No weekends
Work Location: In person

Job Posted by ApplicantPro