Experience Design Executive Director - Operations

Job Description

As an Experience Design Executive Director in Consumer & Community Banking you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Job responsibilities

• Lead horizontal collaboration across product and design teams to strengthen integration and deliver a consistent end-to-end user experience for both contact center specialists and customers.
• Oversee artifact creation like wireframes, user flows and prototypes (as needed) to communicate and learn about your designs.
• Be an active member of a larger design team, participate in design critiques and peer reviews.
• Collaborate with product managers, engineering leaders, data experts, and business stakeholders to deliver a user-centered design experience.
• Work and communicate effectively with team members located in multiple global locations.
• Work closely with the rest of the quad (product, engineering, data) to understand design context and collaborate within team for solutions.
• Deliver solutions (research findings, design concepts, content) and participate in critique process to improve design acceptance.
• Develop critical thinking through iteration and design review
• Illustrate a strong understanding and application of design systems (IA, pattern library, visual design libraries, motion library) and its component implications.
• Contribute to high performing teams through the development of self and others, emphasizing continuous learning and growth.
  
  

Required qualifications, capabilities, and skills

• 10+ years design experience and innovation leadership
• Experience with design thinking methodologies.
• Expert in Figma, Adobe Creative Suite, Sketch, and other design tools.
• Strong presentation skills that showcase work along with rationale.
• Demonstrated ability to create working product that shows design intent.
• Develop the ability to clearly communicate product needs and intent.
• Demonstrates ability to handle multiple priorities / deadlines without compromising quality.
• Develop the ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process.

• Advocate for accessibility and inclusive design practices.

Preferred qualifications, capabilities, and skills

• Experience modernizing complex internal applications with rich interactions; AI/ML integration preferred
• Experience working in a fast-paced and collaborative environment.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.