Account Executive (Healthcare) - Customer Service

Job Description

Job Description

About Lyric National

At Lyric National, we're rewriting the script for long-term care. Born from a unique coalition of insurance experts, medical service providers, and facility owners, we provide skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services.

By streamlining service delivery, we provide residents with access to robust medical options that enhance their quality of care. We are committed to improving healthcare access and financial sustainability, serving as dedicated partners in building the future of senior care.

Job Overview

We are seeking a high-energy Inside Sales Professional with a passion for advocacy to join our team as a Resident Benefits Advocate (Customer Service) . In this high-impact role, you will act as a trusted ambassador, navigating complex insurance landscapes to help residents and families access essential care. We are looking for a proactive communicator who thrives in a fast-paced environment and is dedicated to delivering clarity and empathy in every interaction.

Core Responsibilities:

• Benefits Education & Advocacy: Empower residents and their families by demystifying health insurance options and providing clear, expert guidance on available coverage.
• Enrollment Management: Lead the end-to-end enrollment process, assisting with applications and verifying eligibility to ensure access to care.
• Regulatory Precision: Maintain 100% compliance with company and industry standards, ensuring all documentation and processes meet strict regulatory requirements.
• Stakeholder Collaboration: Serve as a dedicated resource for caregivers and family members, acting with a sense of urgency to resolve complex inquiries and provide timely solutions.

Job Description:

Key Responsibilities:

• High-Impact Inside Sales: High-Impact Inside Sales: Drive enrollment results through consistent daily phone activity (inbound and outbound calls), engaging directly with prospective residents, decision-makers, and their families to guide them through the enrollment pipeline
• Benefits Education & Enrollment: Educate residents on health insurance options and lead the end-to-end enrollment process, including eligibility verification
• Exceptional Client Advocacy: Deliver a "resident-first" experience by providing clear, accurate guidance on coverage options and resolving complex inquiries with expertise
• Relationship Management: Collaborate closely with facility staff and internal teams to build lasting partnerships and ensure an exceptional experience
• Operational Excellence: Maintain meticulous records and submit documentation promptly using Salesforce and Microsoft Office tools
• Regulatory Precision: Ensure 100% compliance with HIPAA standards, state regulations, and company policies to protect resident information and facility integrity

Job Requirements:

• Education: High school diploma or equivalent
• Experience: 1–3 years of experience in inside sales, high-volume customer onboarding, or phone-based customer service
• Credential: Willingness to pursue and obtain an Insurance License (100% of education and exam costs covered by Lyric National)
• Communication: Strong interpersonal skills with the ability to navigate sensitive conversations with empathy and precision
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook)
• Mobility: Reliable mode of transportation and ability to work on-site 5 days a week in Lincolnwood, Illinois.

Preferred Qualifications:

• Education: Associate or Bachelor's degree
• Experience: 3+ years of experience in healthcare or insurance sales
• Advanced Background: Knowledge of Skilled Nursing Facility (SNF) operations and/or a current health insurance license
• CRM Experience: Prior experience working with CRM platforms (e.g., Salesforce or similar tools)
• Inside Sales Success: Proven track record in an inside sales role

Benefits:

• Health Insurance
• Dental & Vision Coverage
• Paid Time Off (PTO)
• 401(k) Retirement Plan