Insurance Follow-Up Representative

Job Title: Insurance Follow-Up Representative

Location: West Chester, IL (Fully Onsite Required)

Compensation: $22 – $27 per hour depending on experience

Industry: Healthcare

Employment Type: Contract-to-Hire

Work Schedule: Monday–Friday, 40 hours per week (flex start time available)

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About the Opportunity:

Addison Group is hiring an Insurance Follow-Up Representative on behalf of our client, a healthcare organization expanding its revenue cycle team. This role focuses on insurance accounts receivable follow-up. The position is ideal for someone who is experienced, self-driven, and comfortable managing high-volume follow-up in a structured onsite environment.

Key Responsibilities

• Communicate with insurance carriers to obtain payment on open and outstanding claims
• Review accounts receivable and claim documentation to identify delays, denials, or discrepancies
• Monitor claim status through payer portals and internal systems, correcting and resubmitting claims when needed
• Initiate and manage appeals for denied, rejected, or partially paid claims within payer deadlines
• Address complex denial scenarios such as medical necessity, bundled services, fee schedule discrepancies, or documentation gaps
• Meet daily productivity expectations, including a minimum volume of claims worked per day

Qualifications

• Minimum 3 years of Professional (PB) A/R follow-up experience required
• Experience working with both government and commercial insurance plans
• Hands-on follow-up with Medicaid and IN payor experience required
• Experience managing high-dollar or high-volume A/R inventories
• Experience with EPIC required
• Consistent work history with reliable attendance and punctuality
• Comfortable working in a performance-oriented environment with productivity tracking

Work Environment

• Fully onsite role in a professional office setting
• Business casual dress code
• Free onsite parking available

Perks

• Opportunity to join a growing revenue cycle team
• Eligibility for Addison Group benefits while on contract
• Flex start time

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or veteran status, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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