Doorman (Full-Time) - Hi-Rise Building

Job Title: Doorman / Lobby Attendant (Full-Time) – Hi-Rise Residential Building
Position Type: Full-Time
Pay: From $21.35 per hour
Expected Hours: 40 per week

Job Overview:

We are seeking a professional, courteous, and dependable Doorman / Lobby Attendant to join our team at a high-rise residential building. This full-time position involves ensuring resident and guest satisfaction while maintaining a secure and orderly environment. Candidates must be flexible, customer-focused, and able to handle emergency and building operations with confidence and discretion.

Key Responsibilities:

Customer Service & Communication:

• Greet residents, guests, and visitors warmly and professionally.
• Answer phones and respond to inquiries courteously and efficiently.
• Log and relay resident or guest concerns to appropriate personnel.
• Maintain confidentiality and professionalism at all times.

Access Control & Security:

• Monitor entrances and ensure only authorized individuals access the building.
• Screen guests, contractors, vendors, and deliveries according to protocol.
• Verify IDs when needed and enforce building access policies.
• Coordinate with law enforcement and emergency personnel as needed.
• Monitor and operate CCTV, elevator control, electronic gates, and other security systems.

Emergency Response & Incident Management:

• Respond promptly to fire alarms, medical emergencies, elevator malfunctions, and power outages.
• Follow building-specific protocols for evacuations, water damage, and severe weather.
• Communicate effectively with emergency services and complete incident reports.

Building Operations:

• Assist residents with packages, deliveries, and maintenance requests.
• Maintain cleanliness in the lobby, elevators, and other common areas.
• Assist with resident notifications, computer records, and event logistics as needed.
• Keep accurate logs: daily journal, key/equipment logs, and package records.

Qualifications:

• Prior experience as a doorman, concierge, or security professional preferred.
• Strong communication skills; bilingual or multilingual fluency a plus.
• Ability to remain composed under pressure and in emergency situations.
• Working knowledge of electronic security systems and access control.
• Proficiency in using basic computer systems and office software.
• High school diploma or equivalent; college coursework in hospitality or business is desirable.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods.
• Able to lift up to 30 lbs.
• Must be able to work in varying weather conditions (for outdoor duties).

Schedule:

• Monday to Friday
• Weekends and holidays as needed
• On-call and overtime availability required

If you're a dedicated professional with a passion for service and security, we encourage you to apply and join our exceptional team.