Inside Field Service Support Agent

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Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Quality & Innovation segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.

Videojet Technologies ( is a leading global manufacturer of coding and marking solutions. With more than 400,000 units installed worldwide, Videojet covers all major technologies, including continuous and thermal inkjet, laser, thermal transfer overprinting, and case coding.

As part of our team, you'll make an immediate, measurable impact on Safeguarding everyday essentials. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.

WITHIN YOUR ROLE, YOU WILL:

• Provide support via phone and email.
• Troubleshoot remotely and occasionally travel to customer sites.
• Review sales orders for correct configurations
• Article creation / update knowledge base
• Create cases and maintain a first call resolution rate of 80% or higher

WE ARE LOOKING FOR A PROFESSIONAL WITH:

• Bachelors degree in an electronics or mechanical background
• 2 Years experience troubleshooting
• A responsible personality and a self-starter
• Problem solving skills and handles stressful situations well
• Lifelong learning desire
• Excellent customer service skills
• Good writing and verbal communication skills

Our Benefits :

• Comprehensive benefits package (medical, dental, vision & more) eligible on day 1 of employment
• Annual bonus as well as annual salary review
• Permissive paid time off policy emphasizing flexibility and trust
• Training and development opportunities
• 401K savings plan + company match
• Tuition reimbursement
• Paid Parental Leave
• Veralto Wellbeing Program, with rewards
• Employee Assistance Program (legal, financial, and counselling resources)

UNSOLICITED ASSISTANCE

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral.

We provide information to help others maintain printer uptime. The printers are providing information on the freshness of a product, where it was manufactured, and if it is an authentic product. The information is important to a consumer like you or your family so you have peace of mind that the product wont hurt you, or you can identify it because of a recall, or it is truly the brand you trust. You most likely pickup a Videojet printed on product everyday such as, Heinz ketchup, Coke, Pepsi, bottled water, Fritos, direct mail, Miller beer, etc… Videojet Support specialists help make the world a safer place everyday.

Can feel like a call center if personal focus is solely on phone calls.If continuous knowledge gaps are not addressed the job will become difficult so being able to self learn is critical. Help is needed to be on call overnight and on weekends.Some travel is required.

Team member promotions can occur from associate, to specialist, then Senior ,and finally principal. Opportunity to be promoted to Global Support where New product development and project management responsibility are needed. Past team members went into management, sales, product management, OEM support, OEM management, Engineering, Quality, SAR group, and other Veralto operating companies.

Past team members joined from Domino, Markem Image, Keyance, Zerox, Cannon, Oce, Xeikon, and the military.

Not an IT professional role.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.