Broker Relations Manager

Skybox Capital
Chicago, IL

Broker Relations Manager (BRM)

GoTickets | Chicago, IL (On-Site)

About the Role

GoTickets is hiring a Broker Relations Manager to support a fast-growing ticket marketplace operating at the center of live events, sports, and entertainment. This role is critical to the business — working directly with ticket brokers while using data to drive performance, pricing, and overall marketplace quality.

This is an entry-level opportunity (1–3 years experience) with strong training and development, ideal for candidates looking to build a career in analytics, operations, and relationship management .

What You’ll Do

Broker Performance & Analytics

  • Monitor broker performance across key metrics (fulfillment rate, cancellations, drop rate, pricing parity)
  • Analyze data to identify trends, risks, and inefficiencies
  • Flag underperformance and escalate issues when needed
  • Use data to drive decisions that improve marketplace quality

Relationship Management

  • Serve as a primary point of contact for a portfolio of ticket brokers
  • Build and maintain strong, long-term relationships
  • Work directly with brokers to improve pricing, fulfillment, and behavior
  • Balance relationship-building with enforcing standards

Negotiation & Accountability

  • Hold brokers accountable to marketplace standards
  • Identify inconsistencies or risky behavior and address directly
  • Influence partners to improve performance and reliability

Operations & Risk Management

  • Proactively identify fulfillment risks and mitigate issues before they impact customers
  • Support onboarding of new brokers and ensure proper setup and compliance
  • Partner with internal teams (Operations, Product, Customer Experience) to resolve issues

What We’re Looking For

Experience

  • 1–3 years in a data-driven, analytical, or business-facing role
  • Background in operations, analytics, account management, or customer success

Skills

  • Strong analytical mindset and comfort working with data (Excel required, SQL a plus)
  • Excellent communication and relationship-building skills
  • Ability to make decisions in ambiguous, fast-paced situations
  • High level of ownership, attention to detail, and problem-solving ability

Nice to Have

  • Interest in sports, concerts, live events, or ticketing marketplaces
  • Experience working in a performance-driven or marketplace environment

Training & Development

  • Structured onboarding with hands-on exposure to real broker scenarios
  • Direct mentorship from Broker Relations leadership
  • Ongoing development in analytics, negotiation, and marketplace strategy
Posted 2026-04-24

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