Customer Service Specialist

What We're Looking For

• 3+ years of experience in customer service, operations, coordination, or claims-related roles within an office environment

• Strong problem-solving skills and the ability to navigate complex or uncommon situations

• Clear, professional communication skills with strong attention to follow-up

• Comfort working in a fast-paced, detail-driven environment

• Proficiency with Microsoft Office, especially Excel and Word

• Adaptability, reliability, and a proactive work ethic

• Experience with CRM systems (Salesforce preferred)

Hybrid | Corporate Office Environment

This role follows a standard business schedule of either 8:30 AM-5:00 PM or 9:00 AM-5:30 PM.

You will be able to work from home on Mondays and Fridays.

This role is ideal for someone who enjoys organizing details, solving service-related challenges, and building strong professional relationships.

You'll help ensure service requests move forward smoothly by coordinating with providers, managing service workflows, and following up to keep work on track. While this is not a call-center role, you can expect a moderate volume of daily calls (approximately 10-25 inbound and outbound calls) as part of ongoing coordination and follow-up.

What You'll Do

• Serve as a primary point of contact for provider questions, documentation, and service follow-up

• Manage inbound and outbound calls, emails, and provider-related paperwork

• Maintain accurate provider profiles and records within internal systems

• Partner with internal teams to support workflow management and handle overflow requests

• Build and maintain strong working relationships with providers, vendors, customers, and teammates

• Identify and engage new provider partners as needed to meet service demands

• Track and document activities, updates, and requests in multiple systems

• Review open service requests proactively and follow up to ensure timely completion

• Facilitate urgent or emergency service needs by coordinating between customers and contractors

• Research and onboard new contractors for one-time or special service arrangements

• Negotiate terms for non-standard, time-sensitive, or complex service requests

• Dispatch work orders in accordance with established guidelines

• Respond promptly to internal and external inquiries regarding service status

• Prepare reports, data requests, and system updates using platforms such as Agent Desktop and CMS

• Adhere to all company policies and operational procedures

Job Type & Location

This is a Permanent position based out of Warrenville, IL.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warrenville,IL.

Application Deadline

This position is anticipated to close on Apr 14, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.