Customer Solutions Specialist (Bilingual- Spanish)

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As the International Customer Solutions Specialist(internally known as a Parts Expert), you will deliver the best possible experience for our customers all over the world. Serving as the friendly voice and trusted resource of Parts Town, you will support our customers throughout their entire ordering process. If you thrive at building strong relationships with customers with your high energy, have great attention to detail, and a passion to go above and beyond - We want to meet you!

A Typical Day.

• Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience (from your first interaction of the day to your last!)
• Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.)
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

To Land This Opportunity

• Experience in a customer facing role is preferred, but not required
• Knowledge of quote and order processes will earn you GOLD STARS!
• You have a quality, high speed internet connection at home.
• You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)
• You know MS Office (you may not be a master but you’re on your way).
• You’re an all-star communicator and are proficient in English & Spanish (both written and verbal).
• You’re passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business
• You’re available to work9:00 AM -6:00 PM (CST).
  • Please note: The first 3 weeks of training will be a schedule of M-F 9:00 AM - 6:00 PM (CST) / 10:00 AM - 7:00 PM (EST)!

About Your Future Team

Our International Customer Experience team is pretty serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $36,235.03 - $48,482.90 annually ($17.43 – $23.30 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish