Remote Customer Service Representative
Job Description
Job Description
Description:
The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
- Provide exceptional patient service in the name of the client
- Contact patients via telephone to collect payment on medical bills
- Communicates accurate information to patients in a clear, concise and professional manner
- Review patient accounts and documents patients’ interaction and feedback
- Negotiates appropriate and reasonable payments with customers
- Sets up patient payments via check, electronic transfer or credit card
- Responsible for understanding and complying with all policies and procedures
- Meets or exceeds established goals
- Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
- All other duties as assigned by management
Required Skills/Knowledge
- Customer/Client Focus
- Communication Proficiency
- Confidentiality/Integrity
- Teamwork Orientation
- Basic computer skills necessary
Education/Experience
- Customer service experience preferred
- Prior medical billing or healthcare revenue cycle experience strongly preferred
- High school diploma or General Education Development (GED) Certificate required
- One to two years of college preferred
Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Requirements:Recommended Jobs
Director, Strategy and PMO (Hybrid Work Schedule)
Position at Parts Town Strategy & PMO – Director The Job at a Glance Partner across the business—including sales, talent, operations, marketing, IT, and eCommerce—to gather, analyze, and pr…
Board Certified Behavior Analyst
Job Description Job Description Salary: $107,000 Overview We are seeking individuals with a minimum of one year of experience as a BCBA. Our positions are designed for individuals who are fo…
RN - In Center - Hemodialysis
Position Overview: We are seeking an experienced and dynamic Director of Nursing with a specialization in Peritoneal Dialysis (PD) to lead our clinical team in Indianapolis. This pivotal role in…
Sales Associate
Job Posting – Sale Associate Part-Time About Iris Galerie At Iris Galerie , we don’t just sell products—we offer unforgettable moments. With over 200 galleries worldwide and growing fast, we …
Registered Nurse, Triage, Full-Time, World Golf Village, Baptist Health
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more tha…
Beauty and Wellness Consultant
Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, experti…
Beauty Advisor
Sephora is seeking a part-time Beauty Advisor in Skokie, United States, to deliver personalized beauty experiences and drive sales results. The role requires previous retail or hospitality experience,…
Warehouse Production Worker
Job Description Job Description Warehouse Production Worker – Food Manufacturing Facility 1st & 2nd Shift $19–$20 per hour About the Role We’re looking for reliable, detail‐oriented Wareh…
Reliability Engineer - Waukegan
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including…
OTR Owner Operator Position - $4,500 - $6,000 Weekly Take-Home
Oktai Logistics is hiring! The best place for Owner Operators Owner Operator Opportunity Take-home: $4,500 – $6,000 weekly (After expenses) Pay: 90% of Gross ($8,000 – $11,000…