Director of Operations

Role Overview (Fully-Remote): Mystery Tackle Box (MTB) is seeking a Director of Operations to own our end-to-end physical ops—from demand/production planning through inbound, kitting, and outbound shipping—so every box arrives on time, in full, and on budget. Serve as the main point of contact between MTB, our 3PL (Productiv), and carriers to optimize cost, quality, and service. You will run the S&OP cadence, translate forecasts into finite production schedules, and strengthen WMS/EDI processes to support both B2B and DTC channels. You will be accountable for reliability metrics (OTIF, transit costs, damage/shortage rate, and cost per kit) and retail compliance (e.g., routing, labeling, packaging and EDI accuracy). This is a remote role with periodic to regular travel to our 3PL and vendor sites.

Core Responsibilities

Operational Strategy and Performance Oversight

• Oversee the handoff of the multi-channel sales plans and translation into the strategic fulfillment and processes that optimizes operational efficiency while controlling production and storage costs.
• Collaborate cross-functionally to drive S&OP cadence—aligning with Marketing, Merchandising, and Finance on demand signals and inventory positions.
• Set operational strategies, policies and goals to achieve operational excellence that fulfill customer requirements and meet company objectives
• Monitor and report 3PL and departmental KPI’s
• Maintain on time and in full shipments to our retailers by working closely with our 3PL and building appropriate production plans.
• Ensure EDI flows are bullet-proof for all retail partners.
• Ensures compliance with all industry regulations and standards, leads risk assessment analysis and quality assurance programs.
• Partners with the sales team to ensure operational support and implementation of processes and procedures to meet customer vendor compliance requirements.

Partner Management

• Own relationships with our logistics providers (small parcel, LTL & FTL) and EDI support partners; negotiate rates and SLAs.
• Partner with 3PL to establish SOP’s and performance plans for receiving, production, shipping and inventory management that support the overall supply chain
• Create an effective production model that both maintains a strong 3PL partnership and maximizes output while maintaining a high standard of quality

Department Leadership

• Leadership of the 3PL and operational teams to ensure efficient and effective daily operations
• Managing all operational functions to maintain both internal and external compliance standards
• Developing and maintaining a knowledgeable and talented operations team that fosters collaboration while maintaining individual accountability
• Work with staff to establish performance metrics. Set cadence to evaluate and report staff performance.
• Works closely with other departments and executive leadership to align operations to meet company objectives.

Financial Management

• Oversee department and 3PL budgets
• Ensure accurate and timely outbound shipment invoicing
• Oversee 3PL invoicing as well as chargebacks for contractual non-compliance

Ideal Experience & Skills

• 7+ years in high-volume pick/pack or light manufacturing—subscription, CPG, or 3PL environments preferred.
• Demonstrated S&OP ownership: forecasting, capacity planning, finite scheduling.
• Proven track record reducing freight & operational costs while improving OTIF.
• Hands-on experience with WMS (Extensiv/3PL Central a plus) and EDI.
• Strong analytical chops—comfortable modeling scenarios in Excel/Sheets and pushing quick scripts when needed.
• Negotiation ninja: carriers, corrugate, and co-packers respect (and fear) your facts.
• Leadership style that is equal parts builder, coach, and fire-fighter—able to keep teams calm during flash-sales and vendor surprises.
• Experience with large format customers: particularly vendor compliance guides, labeling/RFID/packaging and shipping standards, EDI and routing/transportation systems.
• Prior experience in an outdoor industry supplier environment preferred
• Bachelor’s degree and prior management experience required
• Data-driven manager that embraces AI and technology as tools to support personnel, strengthen performance and drive robust analytics
• Excellent verbal and written communication and ability to drive performance improvements both internally and with external partners
• Strong problem solving and decision making abilities and experience implementing cross-departmental process improvements
• Strong financial literacy and experience managing budgets and forecasts.

Culture Fit

• Think Like an Owner – steward every penny as if it’s yours.
• Live in the Details, Communicate at 30,000 ft – dive deep, then translate into crisp summaries for execs.
• Embrace Change – from new kit concepts to 3PL workflows, change is our only constant.

What's in it for You

• Competitive salary + performance bonus tied to the Outcomes above.
• Medical, dental, vision, 401(k) with match.
• Opportunity to expand and shape the operational backbone strategies of a category-defining brand.