Client Analyst

Job Description

The Client Analyst II is responsible for maintaining the client benefits website, documenting, and executing benefits related processes, and offering support to the client, their participants and to the service center.

• Ongoing service delivery to support client requirements and needs

• Serve as first level system support for each assigned client

• Perform ongoing audits and file reviews, ensuring data and results accuracy

• Manage daily/weekly/annual incoming and outgoing file processing

• Execute research and analysis to resolve participant cases

• Execute client specific reporting

• Support ACA processing

• Perform testing to support system releases

• Review release documentation for understanding

• Perform system configuration and testing to meet client requirements for projects and annual enrollment

• Provide timely responses to client inquiries through research and analysis

• Billing tasks, which include: generating invoices, posting payments and reconciling receivables

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

2+ years experience data interpretation, data management, data audit, data manipulation, or data analysis experience

Strong Excel experience (VLOOKUP, Pivot Tables)

• Report analysis- take results of reports and look in system to identify core data elements, what looks off how can we make changes

Communication skills- ability to convey updates and engage with client contacts and internal teammates

Systems operations experience with configurations/processing/testing/troubleshooting

• Ability to perform system configurations and testing

Strong attention to detail

Strong problem-solving skills

Comfortable working in a high volume, fast-paced organization