Desktop Support

Job Description

Job Description

Role : Desktop Support
Location: Lake Cook Rd, Deerfield, Illinois 60015.

Duration: 3 Months

Job Summary:
We are seeking a skilled and customer-focused EUC DSS Engineer to provide advanced desktop support and end-user computing services. The ideal candidate will be responsible for troubleshooting hardware, software, network, and mobility issues while ensuring seamless IT support for end users in a corporate environment.

Key Responsibilities:

• Provide EUC technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Perform OS installations, system reimaging, device migrations, and PC builds/configurations.
• Manage and troubleshoot Microsoft SCCM, Intune, and Windows Autopilot deployments.
• Support Active Directory administration, including Group Policy (GP) updates, Organizational Units (OU), user account management, and access provisioning.
• Diagnose and resolve Windows operating system issues, including Blue Screen of Death (BSOD) errors and performance-related problems.
• Configure and troubleshoot VPN connectivity, Mobile Device Management (MDM), and endpoint security solutions.
• Support BitLocker encryption, recovery key management, and device compliance requirements.
• Troubleshoot network connectivity, Wi-Fi, LAN, printer, and peripheral-related issues.
• Provide support for Microsoft Office applications, Outlook profiles, OST/PST files, and email-related incidents.
• Manage and support iPhones, mobile devices, and cloud-based document management platforms such as iManage Cloud.
• Provide Video Conference Room (VCR) and collaboration tool support for meetings and events.
• Perform software installations, upgrades, patch management, and application troubleshooting.
• Handle user onboarding and offboarding activities, including device allocation, account setup, and decommissioning.
• Maintain accurate inventory records, asset lifecycle management, and hardware/software compliance.
• Coordinate with infrastructure, networking, security, and application teams for issue resolution and service improvements.
• Document incidents, service requests, root cause analysis, and technical procedures in the ITSM platform (ServiceNow).

Required Skills & Experience:

• Strong hands-on experience with ServiceNow Incident, Request, & Asset Management modules.
• Knowledge of Microsoft SCCM,Intune,Windows Autopilot,& endpoint management technologies.
• Experience supporting Windows 10/11 environments and Microsoft Office 365.
• Knowledge of Active Directory, Group Policies, DNS, DHCP, and user administration.
• Expertise in desktop/laptop troubleshooting, hardware diagnostics, and system imaging.
• Experience with VPN, MDM solutions, BitLocker, and endpoint security tools.
• Familiarity with Outlook OST/PST management and email troubleshooting.
• Experience supporting printers, networking, and video conferencing technologies.
• Knowledge of iOS device management and enterprise mobility solutions.
• Strong customer service, communication, and problem-solving skills.
• Ability to work in a fast-paced enterprise support environment and meet SLA commitments.