Help Desk Analyst
- Controls and administers hardware and operating software configurations.
- Assists in the day-to-day operation of computer support, training/new-hire training, and special projects.
- Monitors devices for proper operation, performance, diagnose hardware and software failures.
- Organizes hardware repairs with the appropriate vendors.
- Manages and tracks all IT assets.
- Manages and tracks all Terminations.
- Manages shipments and deliveries of IT equipment.
- Works with manufactures/vendors to resolve issues covered under warranty.
- Manages purchase orders and procurement of IT equipment.
- Makes, adds, deletes, and modifies changes to Service Desk application tool.
- Adds, maintains and document user for all services, including Active Directory and EMR (MatrixCare).
- Escalates problems to appropriate staff resources based on established guidelines and procedures.
- Associates Degree in Information Technology or 5 years of hands-on IT experience. OR a combination of technology certifications such as CCNA, MCSA, A+, Network+, or similar.
- Familiar with project management systems
- Understanding of HIPAA rules and responsibilities
- Knowledge of Windows-based security
- Knowledge of Mobile Device Management
- Knowledge of SysAid Ticketing System.
- Knowledge of Apple Products.
- Strong verbal and written communication skills
- Ability to do on-call rotation which includes weekends and holidays
- Must be able to lift up to 50 pounds
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