AGM

Assistant General Manager

Mariscos San Pedro | Chicago, IL

At Mariscos San Pedro, we're passionate about celebrating the flavors, hospitality, and culture of Mexico while creating unforgettable dining experiences for our guests. We are seeking a service-driven hospitality leader to join our leadership team and support the continued growth and success of our restaurant.

As the Assistant General Manager, you will work closely with the General Manager to lead daily operations, develop team members, maintain exceptional hospitality standards, and ensure the restaurant operates efficiently and profitably. This role is ideal for a hands-on leader who thrives in a fast-paced environment, leads by example, and is excited by the opportunity to strengthen operational consistency, develop teams, and grow as a hospitality professional.

Key Responsibilities

Operational Leadership

• Support the General Manager in overseeing all aspects of daily restaurant operations, ensuring a seamless and exceptional guest experience.
• Maintain and continuously improve food quality, hospitality, and service standards.
• Monitor daily performance, identify opportunities for improvement, and assist with implementing operational procedures that increase efficiency and consistency.
• Respond to guest feedback and resolve concerns promptly and professionally.
• Help execute private events, special activations, and community initiatives that strengthen the Mariscos San Pedro brand.

Team Development & Leadership

• Foster a culture of accountability, professionalism, teamwork, and hospitality.
• Lead, coach, and motivate front-of-house staff to consistently exceed guest expectations.
• Serve as a visible and active presence on the floor, leading by example during service.
• Assist in recruiting, interviewing, hiring, onboarding, and training new team members.
• Collaborate closely with kitchen leadership to promote strong communication and teamwork between front- and back-of-house teams.

Administrative & Financial Support

• Assist with staff scheduling, labor management, payroll review, menu updates, and administrative responsibilities.
• Contribute to marketing initiatives, guest engagement programs, and sales-building opportunities.

Compliance & Safety

• Ensure compliance with all health, safety, sanitation, and liquor regulations.
• Maintain a safe environment for guests and team members through consistent monitoring and adherence to company standards.
• Assist in evaluating and improving operational, safety, and training procedures.

Qualifications

• Restaurant management experience required; candidates looking to take the next step in their hospitality leadership career are encouraged to apply.
• Passion for hospitality, guest service, and team development.
• Strong leadership, organizational, and communication skills.
• Strong problem-solving skills and a proactive mindset.
• Self-motivated, solution-oriented, and capable of working independently while supporting broader team goals.
• Passion for and knowledge of Mexican cuisine and culture is highly valued.
• Strong attention to detail and a commitment to consistency, accountability, and follow-through.
• Prior experience with Toast POS, including both front-end and back-end functionality, is strongly preferred.
• Familiarity with 7shifts scheduling software and Paylocity payroll systems is a plus.
• Familiarity with Google Workspace is strongly preferred.
• Bilingual English/Spanish preferred, but not required.
• Weekday, evening, holiday, and weekend availability is required.

About You

Service-Driven Hospitality Professional

You genuinely enjoy creating memorable experiences for guests and believe exceptional hospitality is the foundation of a successful restaurant.

Passionate About Mexican Culture & Cuisine

You appreciate and celebrate the traditions, flavors, and hospitality that make Mexican cuisine special.

Growth-Oriented Hospitality

Professional

You are motivated to learn, improve, and grow within your career. You welcome coaching and feedback, take ownership of your responsibilities, and enjoy working as part of a collaborative leadership team. You are excited by the opportunity to develop your management skills while helping contribute to the success of the restaurant.

Builder of People and Process

You appreciate the value of consistency, structure, and accountability. You enjoy helping implement and uphold systems, training and developing team members, and creating an environment where both employees and guests can thrive. You understand that great hospitality is built through strong habits, attention to detail, and a commitment to continuous improvement.

Strong Leader & Communicator

You lead by example, communicate clearly, and inspire those around you to perform at their best.

Proactive Problem Solver

You anticipate challenges, take initiative, and find solutions before problems escalate.

Why Join Mariscos San Pedro?

We're building more than a restaurant—we're building a team and culture rooted in hospitality, authenticity, and excellence. This is an opportunity to join a growing organization where your leadership will have a direct impact on our guests, employees, and future success.

Benefits & Perks

• Competitive compensation package
• Health insurance and benefits package
• Dining discounts across the 16" On Center family of restaurants and venues
• Complimentary and discounted tickets to concerts, shows, and events within the 16" On Center family of venues
• Professional development and growth opportunities
• The opportunity to work alongside an experienced hospitality leadership team within one of Chicago's most dynamic hospitality groups

If you're ready to take the next step in your hospitality career and help lead one of Chicago's premier Mexican seafood destinations, we'd love to hear from you!