Service Dispatcher

Job Description

Day-to-Day Responsibilities

• Dispatch & Coordination

o Manage incoming service requests via phone and email.

o Schedule technicians with visibility into their calendars for quick turnaround (24-48 hours).

o Maintain strong relationships with recurring customers for a personal touch.

• Job Management

o Track job progress and close out tickets upon completion.

o Request parts from the warehouse and reschedule jobs as needed.

o Handle billing for completed jobs promptly.

• Customer & Account Support

o Prioritize requests from hospitals, banking clients, and national accounts (e.g., Coca-Cola, Microsoft).

o Respond to varying call volumes (typically 20-25 calls per day; higher during storms).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Strong organizational and multitasking abilities.

• Ability to make quick, independent decisions while on calls with customers.

• Excellent communication skills for phone and email interactions.

• Comfortable working in a fast-paced environment with changing priorities.

• Reliable and trustworthy-able to manage responsibilities without direct supervision.

• Familiarity with scheduling systems and basic billing processes.