Customer Service Representative

LaSalle Network
Illinois
LaSalle Network has partnered with a high-performing magnetic particle examination company that processes precision parts used in space, aircraft, and defense systems.

Their team is seeking a Customer Service Representative , who can work 100% onsite in their Elk Grove Village office, Mon-Fri from 8am – 5pm. The Customer Service Representative is responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment.

Customer Service Representative Responsibilities
  • Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction
  • Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
  • Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
  • Collaborate with internal business partners to ensure customer’s expectations are exceeded for assigned and unassigned accounts.
  • Ensure a high level of accountability and consistency in adhering to customer specific quality processing, communication and turnaround requirements.
  • Assist in administrative functions throughout the Customer Service department including order entry, planning, customer request and department initiatives.
Customer Service Representative Responsibilities
  • Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills
  • Must have critical thinking skills and the ability to develop solutions for complex situations
  • Ability to learn the fundamentals of special processing in the manufacturing of Aerospace and Defense components.
  • Prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.
Pay and Benefits:
  • The company provides a comprehensive medical, vision and dental care package.
  • Pay: $60k – $65k
If you are interested in this opportunity and meet the qualifications, please apply today!

Thank you,
Emily Schacht

Recruiting Lead
Posted 2025-12-03

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