Customer Service Representative
- Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction
- Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
- Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
- Collaborate with internal business partners to ensure customer’s expectations are exceeded for assigned and unassigned accounts.
- Ensure a high level of accountability and consistency in adhering to customer specific quality processing, communication and turnaround requirements.
- Assist in administrative functions throughout the Customer Service department including order entry, planning, customer request and department initiatives.
- Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills
- Must have critical thinking skills and the ability to develop solutions for complex situations
- Ability to learn the fundamentals of special processing in the manufacturing of Aerospace and Defense components.
- Prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.
- The company provides a comprehensive medical, vision and dental care package.
- Pay: $60k – $65k
Emily Schacht Recruiting Lead
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