Product Manager/ Senior Product Manager, Card Use & Management

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for a systems thinker who thrives at the intersection of complex backend logic and human centered design to join our Product team as a Product Manager or Senior Product Manager.

The impact you'll mak e:

You'll drive forward our mission of empowering people to unlock financial progress by stripping away the friction that prevents our members from using their credit when it matters most.

You will take ownership of the invisible 90 percent of the product (the backend authorizations, tokenization, and vendor integrations) and ensure it translates into a flawless experience for the 10 percent the customer actually sees.

As Product Manager or Senior Product Manager, Card Management you will:

• Chart the path for our tokenization strategy, specifically leading the charge on providing frictionless and secure options for our customers to use their cards via digital wallets, virtual cards, etc.
• Work alongside the Fraud team and TSYS partners to smooth spending roadblocks like security holds due to suspicious activity or unexpected declines because the credit limit was exceeded.
• Build intuitive self service flows for replacement cards, ensuring a missing piece of plastic doesn't stop a customer's progress.
• Launch an instant issuance experience for replacement cards so that our members can access their credit digitally without having to wait for a physical card to arrive.
• Take charge of transaction enrichment, choosing the right vendors to turn confusing billing strings into clear information customers recognize.
• Reduce the need for customer support by shipping card delivery improvements that proactively answer the question: where is my card?
• Build a roadmap that balances rapid backend iterations with the high stakes requirement of card network reliability.

Minimum Qualifications:

• 3+ years in a Product Management role.
• Experience managing products within the credit card or financial services ecosystem, specifically dealing with authorizations and the customer spending journey.
• A working knowledge of card processors like TSYS and how to navigate the requirements of networks like Visa.
• Direct experience collaborating with Fraud or Risk teams to build requirements that keep accounts safe without making them hard to use.
• To be considered for the Product Manager level, you have a history of taking ownership of defined product areas, using rigorous logic to solve problems, and navigating roadblocks with minimal guidance.
• To be considered for the Senior Product Manager level, you have a track record of influencing strategy across multiple interconnected teams, identifying process risks before they impact the business, and leading high stakes, cross functional initiatives from concept to launch.

Preferred Qualifications:

• Hands-on experience with tokenization, including digital wallet provisioning or virtual card issuance.
• Previous success in transaction data cleansing or working with enrichment vendors.
• A background that includes both deep backend infrastructure and the front end communications that guide a customer's next steps.
• Proven ability to act as a settling influence during technical shifts or vendor transitions.

Compensation:

Annual full time starting base salary range:

• Product Manager: $115,000 to $123,000
• Senior Product Manager: $125,000 to $152,000

This role is eligible for participation in our annual incentive and equity programs.

Pay is based on work experience, education, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, including paid time off, 401(k) match, a monthly wellness stipend, health, dental, and vision options, paid parental leave, and a remote friendly work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting [email protected].

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete.

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.