Claims Specialist-Bilingual

Position: Claims Specialist
Reports To: Risk Manager
Schedule: Monday - Friday, 8:30 am–5:00pm
Compensation: Weekly Pay | $50,000–$60,000
Location: Hillside, Illinois (position requires in-office presence)

Join Midway Staffing: Empowering Careers, Driving Success

At Midway Staffing, Inc., one of the fastest-growing light industrial staffing firms, we take pride in our ability to source top-tier talent for light industrial positions, including manufacturing, warehouse, logistics, production, and skilled trades.. Our mission is clear: we connect people with the best opportunities at the most reputable businesses in the area. We don't just fill positions; we solve problems, drive growth, and cultivate long-term partnerships.

We offer customized solutions for direct-to-hire, contract-to-hire, and contract placements, ensuring that all candidates are thoroughly vetted and prepared to meet workforce challenges. This allows our clients to focus on what they do best—while we handle the recruitment complexities.

Core Values:

Reliable: We follow through—every time. Trust is the foundation of everything we do.

Relentless: We push past challenges to deliver results and uncover opportunities.

Team Player: We succeed together, supporting one another to achieve what seems impossible.

Why Join Midway Staffing?

If you’re ready to make a real impact, build genuine relationships, and be part of a high-performing team, Midway Staffing is the place for you. We don’t just talk about doing things differently—we take action to make it happen.
Position Summary
We are looking for a proactive and detail-oriented Claims specialist to join our Risk Management team. In this role, you will support the management of workers’ compensation incidents and claims across our light industrial workforce. Midway operates as a self-insured employer in Illinois and also manages programs in other states, which requires coordination with multiple TPAs, carriers, and state-specific regulations. You will work closely with field teams, injured employees, clinics, and insurance partners to ensure efficient claims handling, medical management support, and regulatory compliance. Because most of our workforce is Spanish-speaking, strong bilingual (English/Spanish) communication skills are a plus.We are willing to train the right candidate who demonstrates strong attention to detail, ownership, and a willingness to learn.

Key Responsibilities

Manage and monitor workers’ compensation incidents and claims from first report of injury through timely closure

Serve as a point of contact for injured workers, communicating in both English and Spanish.

Communicate with medical providers and clinics to retrieve work status reports and follow up on treatment authorizations

Assist in the investigation of incidents and claims, including gathering documentation, reviewing reports, and coordinating follow-up with injured workers, witnesses, and clinics

Ensure required state workers’ compensation forms and documentation are completed accurately and filed in a timely manner

Track medical-only claims to resolution, escalating incidents or claims that show potential for lost time or litigation

Enter workers’ compensation class codes into internal systems as needed

Input and maintain data in the RMIS, including updates and document uploads

Partner with internal staff to support transitional duty or modified assignments aligned with medical restrictions

Correspond with employees, medical providers, TPAs, and internal teams to ensure timely updates and compliance throughout the life of the claim

Ensure all incidents and claims comply with applicable state and federal laws, self-insured program requirements and company policies

Compile and distribute routine risk reports to leadership

Other Job duties as assigned

Qualifications

Prior experience in workers’ compensation is a plus; we are willing to train the right candidate

Bilingual (English/Spanish)

Working knowledge of workers’ compensation regulations across multiple states, preferred
Strong organizational and time management skills with a proactive problem-solving mindset

Experience collaborating with TPAs, insurance carriers

Excellent communication skills and the ability to work cross-functionally

High level of discretion and professionalism when handling internal and external matters

Comfortable using tools like Google Workspace, Microsoft Office, Zoom, and basic project management software

Familiarity with workers’ compensation codes is a plus.

Ability to work independently, manage priorities, and follow through on assigned tasks

Workload Breakdown

Claims Coordination & Incident Management (45%)

Medical & Administrative Support (25%)

Compliance & Regulatory Support (15%)

Reporting & Analytics (15%)

Benefits:

Career Advancement: Unlock opportunities for growth and development within a fast-expanding organization, with clear pathways for career progression.

Incentive Opportunities: Enjoy a competitive compensation structure, including placements commissions and monthly bonus potential.

Comprehensive Training: Receive paid, hands-on training designed to set you up for long-term success and equip you with the tools you need to excel in your role.

Competitive Benefits Package: Benefit from a robust package offering medical, dental, vision, life/AD&D insurance, and 401(k) options for eligible employees.

Midway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at [email protected] Include the nature of your request and your contact information, and we will be happy to assist you