Technical Support Technician

JOB TITLE: Technical Support Technician (Security Camera Systems)

We’ve been in the security camera game for nearly 20 years, and we’re still growing.

Our systems support businesses across North America, and behind every smooth-running setup is a strong tech support team making it all happen. That’s where you come in.

At our company, tech support isn’t just answering tickets, it’s solving real problems, working hands-on with cameras and systems, and helping customers get things up and running when it matters most.

If you’re someone who likes figuring things out, working with tech, and actually seeing the impact of your work, you’ll fit right in here.

What You’ll Be Doing (Your Day-to-Day)

• Get hands-on with our security camera products and learn how everything works
• Provide technical support primarily through phone calls, helping customers troubleshoot issues and setting up systems
• Explain technical problems in a simple, easy-to-understand way for customers of all experience levels
• Run product demos and provide training to customers and the sales team
• Test and evaluate cameras, DVR/NVR systems, and related equipment
• Build and configure custom PC-based DVR systems based on customer needs
• Work closely with internal teams to solve problems quickly and keep things moving

* What Makes You a Great Fit *

• Associate degree or above
• Experience in B2B sales is preferred
• Experience in security, low-voltage, electronics, or distribution sales is a plus
• Organized and able to manage multiple accounts

We’re looking for someone who stays calm and patient when helping customers, and enjoy breaking down problems into solutions. You’re also a team player who likes collaborating and moving things forward.

Benefits:
• Paid Time Off (PTO)
• Health Insurance
• Life & AD&D Insurance
• 401(k) plan (after 1 year)

Job Type: Full-time, onsite
Salary Range: $48,000 - $60,000
Location: 1951 Landmeier Road, Elk Grove Village, Illinois 60007
Please submit your resume to [email protected]