Host

Spearhead Hospitality is a Chicago based boutique hospitality management company with a portfolio that includes the Robey Hotel, Canal Street Eatery & Market, Cache 310 and Valedor with a potential of additional properties under management.

***THIS ROLE IS LOCATED at one of our Portfolio locations. This is a seasonal position***

The Up Room at The Robey

2018 W. North Avenue

Chicago, IL 60647

Hosts are responsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times, and saying goodbye to all guests. Oversees dining room and acts as a brand ambassador to guests.

Duties & Responsibilities

• Greet all The Up Room guests by being attentive to them as soon as they walk through the door
• Create a welcome environment for guests, when appropriate refer to guests by their names.
• Guide guests to their tables with menus.
• Manage the floor plan and pay special attention to reservations and ensure they are seated in a timely manner.
• Use tact and good judgement when dealing with guest challenges, and respond to guest needs with patience and courtesy
• Become proficient in and perform Host duties
• Understand and respond knowledgeably to questions about the restaurant and menu
• Understand and follow the food allergy procedure and special orders/restrictions
• Comply with all safety and sanitation guidelines and procedures
• Clean, organize, and stock menus at host area.
• Answer phone and answer questions concerning the menu and the restaurant.
• Observe the entire dining experience ensuring that every moment at the exceeds expectations

Qualifications

• You exemplify the highest standards of honesty and integrity.
• You are highly confident in your abilities and are detail-oriented.
• You are a team player and have excellent communication skills.
• You genuinely get joy out of making people happy and are able to have fun while working
• You have a love and passion for the hospitality industry.
• Learning about food and beverage excites you.
• You are willing to go above and beyond to please guests.
• You have previous hosting experience.

Hours may fluctuate.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS.