Rca analyst

Job Description

• Creating Root Cause Analysis documents

• Calculating service levels and creating monthly customer metric summaries

• Providing relationship manager support for top clients

• Meeting with clients (as needed) to support any of the above.

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Skills and Requirements

• Bachelor's degree in business or computer science and/or the equivalent

• writing, reviewing, presenting and providing feedback on customer facing RCA documents.

• Minimum of three years providing written customer facing communications

• Minimum of three years in technology and/or IT customer support position

• Minimum of three years' experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook

• Experience in using the following the following tools is strongly preferred (Sharepoint, Splunk, Salesforce, CRM reporting tools)

• The role requires a strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs

• Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders.

• Available for afterhours / on-call support and occasional overnight travel (3-5 times per year)