Brewed Beverage Systems Field Service Specialist

Shape customer experiences with every perfectly brewed cup

Farmer Brothers’ Revive™ Service & Restoration team keeps commercial coffee and tea equipment running at its best. As a Field Service Specialist, you’ll install, service, and remove brewing and beverage dispensing systems for a defined customer base—owning parts management, precise documentation, and disciplined call closure every step of the way.

A day in the field

• Start prepared: Review your route within a ~100-mile radius, check truck stock against replenishment guidelines, and confirm scheduled work orders.
• On-site impact: Perform installations, repairs, and removals of coffee and beverage equipment; complete preventive maintenance and surveys; jump on unscheduled and emergency calls when needed.
• Communicate clearly: Provide timely updates to customers and internal teams; capture customer feedback and requests for management and partner departments.
• Close it right: Finish with accurate call closure—documenting work performed, obtaining required signatures, and ensuring invoices are complete.

Schedule & travel

• Monday–Friday, 7:30 a.m.–4:30 p.m.
• Participate in a rotating on‑call schedule, including after hours and weekends.
• Drive primarily within a 100-mile radius in most markets; occasional regional travel may be required.

What you’ll own

• Customer-focused installs, repairs, and removals for designated regional accounts.
• All scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, surveys, and installations.
• Participation in planning, scheduling, and execution of equipment installations.
• Spare parts/equipment management within replenishment guidelines.
• Thorough documentation, activity verification, and complete call closure (work details, invoices, and customer signatures).
• Prompt, clear communication with customers and internal stakeholders.
• Adherence to service level agreements for customer programs.
• Effective task management and prioritization to meet expectations.

Qualifications

Education & experience

• High school diploma or equivalent required.
• At least 3 years of mechanical and technical experience required.
• Foodservice background preferred.
• Experience in electrical, plumbing, HVAC, and use of tech/test meters preferred.
• Valid driver’s license with a clean driving record.
• Comfortable traveling within a 100+ mile radius of the branch.
• Demonstrated troubleshooting and diagnostic ability for equipment issues.
• Ability to lift up to 60 lbs frequently.
• Proven ability to handle both scheduled and unscheduled work, including emergency calls, preventive maintenance, surveys, and installs.

Personal & professional skill sets

• Strong verbal and written communication; excellent customer service.
• Supportive of business goals; identifies issues, problems, and opportunities quickly.
• Applies new knowledge on the job; aware of personal impact on others.
• Active listening with effective communication to customers and management.
• Entrepreneurial mindset—spot opportunities and proactively help grow the business.
• Builds rapport and collaborative relationships with customers.
• Sound business judgment and decisive decision-making.
• Self-directed; works independently with minimal supervision.
• Collaborative team player.