Customer Service Representative
Job Description
Job Description
We are looking for a skilled Customer Service Representative to join our team in Buffalo Grove, Illinois. This is a long-term contract opportunity for an individual who excels in providing exceptional customer support and thrives in a fast-paced environment. The ideal candidate will have strong communication skills and a solid understanding of computer applications to effectively manage customer interactions and data entry tasks.
Responsibilities:• Respond to inbound calls and address customer inquiries with professionalism and efficiency.
• Provide outstanding customer service, ensuring all issues and concerns are resolved promptly.
• Handle email correspondence and maintain clear communication with customers.
• Perform accurate data entry to update customer records and manage order information.
• Process customer orders and ensure timely follow-up on requests.
• Utilize Microsoft Excel and Google Sheets for tracking and reporting purposes.
• Collaborate with team members to deliver seamless support and maintain high service standards.
• Engage in outbound calls when necessary to address customer needs or follow up.
• Maintain a thorough understanding of products and services to assist customers effectively.
• Identify opportunities to improve customer satisfaction and streamline processes.• Previous customer service experience, preferably in a call center or similar setting.
• Proficiency in Microsoft Excel, Microsoft Word, and Google Sheets.
• Strong verbal and written communication skills for effective interaction with customers and team members.
• Ability to handle inbound and outbound calls with professionalism and tact.
• Experience with order entry and data management systems.
• Attention to detail and accuracy in data entry tasks.
• Capability to multitask and prioritize responsibilities in a dynamic environment.
• Background in the print industry is a plus, but not required.
Recommended Jobs
Northwest Chicago Suburb OB/GYN Position - 1:5 Call & Optional Partnership Track
A group of OB/GYN physicians who run a private practice in a well-established suburb near Northwest Chicago is searching for an additional Ob/Gyn physician to meet the increasing demand of patients. …
Quality assurance consultant
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your stren…
Director of Operations
About the Role The Director of Operations is a key leadership position responsible for overseeing the daily operations across all divisions of a fast-paced construction and concrete organization.…
Field FORKLIFT Service Technician
Hourly Rate Range: $22.00 - $38.00 About Apex Companies: Apex Companies provide a full-service, cross-solution approach for material handling industry customers, offering expertise in warehouse …
Maintenance Technician - 2nd Shift
Immediate Hiring for Experienced Maintenance Technicians at Glanbia Performance Nutrition! Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to …
CDL-A Truck Driver | Home Weekly | Hazmat and Tanker Endorsements
CDL-A Regional Liquid Tanker Driver | Earn $1,200-$1,800/Week | Home Weekly | Chicago, IL Hiring Regional CDL-A Liquid Tanker Drivers near Chicago, IL ! Enjoy steady regional freight, great …
4-Day Workweek Internal Medicine Position Springfield, Illinois - $280K Salary
Enterprise Medical is interviewing Internal Medicine Physicians for a Medicare Clinic in Springfield, Illinois. Enjoy the luxury of joining a well-established, growing practice. Support staff and sol…
Ultrasound Technician - Full-Time
We are seeking a dedicated Ultrasound Tech in Decatur, IL, offering a competitive rate of $2,601/week. Responsibilities Include Performing diagnostic ultrasound procedures accurately and efficie…
Childcare assistant director
About Us Are you passionate about inspiring young minds? At Kids & Company, we foster a joyful, inclusive learning environment where both children and educators thrive. Join a team that values co…
Account Executive
OVERVIEW OF THE COMPANY Fox TV Stations FOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 larg…