Springfield IL - IT Technical Associate
University of Illinois Chicago (UIC) School of Public Health
Springfield, IL
Hiring Department: Division of Specialized Care for Children Location : Springfield, IL USA Requisition ID : 1037016 FTE : 1 Work Schedule : Monday - Friday 8am - 4:30pm Shift : Days # of Positions : 1 Workplace Type : Hybrid Posting Close Date : 2/8/2026 Salary Range (commensurate with experience): $85,000 - $95,000 About The University Of Illinois Chicago UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. The University of Illinois Chicago offers a very competitive benefits portfolio. Click for a complete list of Employee Benefits. Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person. Position Summary The IT Operations – Technical Associate will provide technical & project support for IT Operations supporting DSCC IT service environments. The position is responsible for managing the technical and day to day operational activities and providing support for team project activities under the direction of Information Technology leadership. Duties & Responsibilities
- The operational environment currently includes the following technologies (subject to change): Microsoft Platforms: Hyper-V, Windows Servers, SharePoint, SQL, Site 24x7 monitoring, Active Directory, Windows workstations, Splunk. ManageEngine ServiceDesk Plus for ticketing, assets management, and change management, Lansweeper for server/workstation asset scanning. Technologies integrated into this environment include: IP networking: Cisco Routers, Cisco FirePower appliance Cisco Meraki WiFi and Switch environment Dell Servers, Microsoft Surface laptop computers VoIP softphone technology Manage software/hardware licensing SSL Certificate Management Disaster Recovery/Backup Solution Administration Fax Administration File Server Management Provide technical expertise for the Internal IT support team involved in the administration and day-to-day operational activities associated with IT systems and services both on-prem and in the Azure cloud. Support project leadership and management, including development of project documentation within established processes and procedures Provide technical leadership of the team performing administration and day-to-day operational activities, managing performance and organizational changes within established processes and procedures Develop and provide metrics and analysis to show the quantity and quality of work Participate in assigned cross-functional teams as assigned Research and recommend new methods and techniques to improve business processes and efficiency through technical and service offerings Maintain, develop, and continuously improve Network and Server Infrastructure Work on-call for after-hours support, operations, and patching related to server/network infrastructure on a rotating basis. Available to respond to outages when appropriate. Ensure data security and destruction per University policies when disposing of computerized equipment. Act as Unit Security Contact (USC) for department access to University Enterprise Systems. Travel to all DSCC regional offices throughout Illinois to perform any of the abovementioned duties or other assignments.
- Design, Innovate, and Implementation of Network Services Maintain proactive awareness of new technologies and trends within the field of networking and evaluate the appropriateness of this technology for the DSCC network and the cloud-Azure network. Work with customers on campus to design/build/maintain services to facilitate DSCC needs. Implement network and/or network security designs of increasing complexity Contribute to the strategic network plan. Configure and implement network automation and monitoring tools to manage network services. Provide technical guidance and direction to team members on advanced topics such as system integration, custom scripting, and database optimization Continuously evaluate and implement new technologies to improve IT operations and service delivery
- Ensure excellent Customer Service throughout the IT Infrastructure and DSCC, including but not limited to: Understand the overall processes and procedures of the organization and make recommendations for the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement. Partner with other UIC Technology Solutions Units by setting and managing the expectations of customers. Act as an advocate for DSCC customers and employees in service planning and deployment across the organization. Escalate and resolve customer satisfaction issues as necessary. Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability. Crosstrain other DSCC IT employees on the complexities of assigned work and the application of new and upcoming technologies. Participate in a team environment including, but not limited to: Lead projects (including those with a high impact or a high degree of complexity) Contribute to diverse and cross-functional teams, including teams with members from across DSCC and the University Provide knowledge-sharing for DSCC and UIC Technology Solutions staff and, as appropriate, other University personnel. Other duties as assigned
- Bachelor Degree within Computer Science or closely related field of study
- Minimum 8 years of professional IT experience within Infrastructure & Networking Engineering which includes demonstrated experience in planning, building/implementation of communication Networks (LAN/WAN/VPN) that support high performance voice, data, video and wireless network services
- Certifications: Relevant industry certifications such as Microsoft Certified: Azure Network Engineer Associate, CCNP (Enterprise), CCIE (Enterprise Infrastructure/Enterprise Wireless), CompTIA Network+, or equivalent are highly desirable.
- Experience with healthcare IT systems and compliance requirements (e.g., HIPAA)
- Hands-on experience working in a HIPAA-regulated network/technology environment, ensuring adherence to security and privacy standards.
Posted 2026-01-26
Recommended Jobs
Sales Officer (Remote - Commission-Based)
Avant Tech
Chicago, IL
Avant Tech is expanding its network of Sales & Recruitment Partners—entrepreneurial professionals ready to build their own recruiting business with the backing of a premier staffing brand. If you’…
View Details
Posted 2026-01-14
Active Trader Relationship Manager
Morgan Stanley
Chicago, IL
The Active Trader Relationship Manager (ATRM) will be responsible for the retention and growth of ETRADE's Active Trader client segment. ATRM’s will focus on deepening relationships through frequent …
View Details
Posted 2026-01-30
Memory Care Activity Aide
Eden Senior Care
Crest Hill, IL
Vista Senior Living Management is a dedicated branch tailored specifically for senior communities. Specializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unpara…
View Details
Posted 2026-01-15
Project Engineer
Novak Construction
Chicago, IL
Location: Chicago, IL Travel: Periodic travel to project sites required About Novak Construction Founded in 1980 and headquartered in Chicago, Novak Construction is a premier national genera…
View Details
Posted 2026-01-22
Dairy Herd Manager / Herdsman
Farm Job Search
Illinois
Dairy Herd Manager / Herdsman (6184) Location: Illinois Job Number: 6184 Dairy Herd Manager / Herdsman position available on a 100 plus cow registered Holstein show herd in north eastern Illin…
View Details
Posted 2025-12-19
Principal, Built Environment and Infrastructure
Control Risks
Chicago, IL
With over 50 years of experience, we work alongside investors, advisors, developers, project managers, designers, and infrastructure owners and operators to help our clients grow and thrive in the bu…
View Details
Posted 2026-01-14
Lecturer in Geographic Information System
Chicago, IL
Job Detail Organization: Loyola University Chicago School of Environmental Sustainability Title: Lecturer in Geographic Information System Location: Chicago, IL USAPosted: 2025-12-05 Application…
View Details
Posted 2026-01-29
General Manager Hardee's (6284)
Hardee's
Peoria, IL
Overview: People, Hospitality, Integrity – this is what Capstone Restaurant Group is all about! People are what drives the Capstone Restaurant Group. The Capstone Restaurant Group strives to reach…
View Details
Posted 2026-01-09