Customer Service Specialist
- Serve as the primary point of contact for customer and sales inquiries via phone, email, and internal systems.
- Process orders, quotes, and returns accurately and efficiently.
- Provide product information and support related to our products and services.
- Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
- Maintain and update customer records in the CRM system.
- Troubleshoot and resolve customer issues with professionalism and urgency.
- Support the sales team with orders and customer follow-ups.
- Uphold company standards for service quality and responsiveness.
- Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous experience in customer service, preferably in a distribution or industrial setting.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and collaboratively in an office environment.
- Attention to detail and strong organizational skills.
- Technical aptitude or willingness to learn product specifications.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
- Medical, Dental, and Vision Insurance.
- 401(k) Plan.
- Paid Time Off – 3 weeks first year accrued monthly.
- Paid Holidays.
- Company Paid Life Insurance.
- Company Paid Short-Term Disability.
- Company Paid Long-Term Disability.
- Employee Assistance Program.
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