US&C Merchant Onboarding Team Lead

About the Role

Uber Eats is seeking an experienced and data-driven Team Leader to manage and mentor a team of SMB Merchant Onboarding Specialists. This role is crucial for scaling the Uber Eats Restaurant Onboarding Operations in the US & C region by ensuring the team delivers an efficient, high-quality merchant signup and setup experience.

The Team Leader will serve as the primary link between the on-the-ground execution of the Onboarding Specialists and the strategic objectives of Sales Leadership and Operations partners. You will drive team performance, translate operational insights into scalable process improvements, and ensure the merchant onboarding process is continuously optimized for speed and merchant satisfaction.

What You Will Do

• Team Leadership and Coaching: Lead, manage, and coach a team of SMB Merchant Onboarding Specialists, focusing on their daily productivity, adherence to process standards, and professional development.
• Performance Reporting and Strategic Cadence: Establish and hold regular performance reviews and strategic cadences with Sales Leadership. Present aggregated team results, emerging trends, and actionable, data-backed insights on opportunities to improve sales productivity and conversion velocity.
• Operational Partnership and Process Improvement: Partner closely with Delivery Commercial Operations (DCO) and Merchant Operations teams to translate structured and unstructured merchant feedback into concrete requirements for process, policy, and tooling improvements.
• Issue Resolution and Escalation: Serve as the escalation point for complex merchant onboarding issues, working with cross-functional teams to solve systemic challenges and ensure swift resolution to maintain business continuity.
• Data and Metric Governance: Work with DCO (sales operations) to gain a thorough understanding of the data tracking infrastructure, ensure team activities align with key performance indicators (KPIs), and monitor process performance metrics (e.g., time in funnel, conversion rates).
• Workflow Optimization: Oversee the team’s pipeline management and execution of core activities, including but not limited to account setup, menu review, photography upload, and partner training, ensuring standardized and efficient workflows.

Basic Qualifications

• 3+ years of experience in sales operations, account management, or commercial operations, with at least 1 year in a people management or team lead capacity.
• Proven ability to lead, motivate, and develop high-performing teams, fostering a culture of excellence and strong merchant focus.
• Excellent communication and presentation skills, with the ability to clearly articulate complex operational findings and influence strategic stakeholders (Sales, Regional Operations, DCO Leadership).
• Located in Chicago and willing to go into office 3x per week.

Preferred Qualifications

• Strong ability to analyze team performance data, identify bottlenecks and patterns, and translate data into actionable strategies and narratives for executive review.
• Deep understanding of customer/merchant lifecycle management, with experience in high-volume, complex operational funnels.
• Proficiency with CRM tools (preferably Salesforce) and strong familiarity with G-Suite and data reporting.
• Self-driven, results-oriented with a strong focus on driving measurable business outcomes and process efficiency.

For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link .

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form .

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.