Training Manager

Description

Keeper Security is hiring an experienced Training Manager to lead our global customer training initiatives and content strategy. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and lead our customer education efforts to drive product adoption and user enablement at scale.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About The Role

As a Training Manager, you will be responsible for leading the global customer training strategy, managing a distributed team of trainers, and owning content development and delivery across multiple languages. You will work closely with Customer Success, Implementation, and Sales teams to ensure our customers are empowered with the knowledge they need to adopt and succeed with Keeper’s platform.

You will own and optimize the customer learning journey through engaging adoption resources, instructor-led trainings, and scalable Learning Management System (LMS) programs tailored to various user personas and geographies.

Responsibilities

• Curate, develop, and manage engaging adoption and enablement content for end users, admins, and technical audiences
• Own the lifecycle and maintenance of content hosted in Keeper’s LMS, ensuring onboarding modules are always up-to-date and localized
• Lead and scale a global training team, driving strategy, execution, performance metrics, and professional development
• Coordinate translation and localization of training content in alignment with Keeper’s multilingual product availability
• Establish and maintain a scalable process for delivering live and asynchronous training experiences
• Collaborate with cross-functional stakeholders to align content with product updates, support trends, and customer needs
• Define and monitor success metrics for training engagement and effectiveness
• Advocate for continuous improvement in training tools, delivery methods, and learner outcomes

Requirements

• 5+ years of experience in customer education, training, or instructional design within a SaaS or technology company
• 2+ years of experience managing a global training team or enablement function
• Proven experience creating and maintaining LMS-based training programs (e.g., Docebo, SAP Litmos, or similar)
• Strong background in content creation for diverse audiences and learning formats (written, video, interactive)
• Experience working with multilingual training delivery and content localization
• Excellent project management skills with the ability to handle multiple priorities
• Strong communication and leadership skills, with a passion for customer enablement and education
• Bachelor’s degree in Education, Instructional Design, Business, or related field (or equivalent experience)

Preferred Qualifications

• Instructional design certifications (e.g., CPLP, APTD, or ATD)
• Familiarity with cybersecurity or IT/SaaS product environments
• Experience in knowledge management platforms and video-based learning
• Background in adult learning theory or user adoption strategies

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

• Data We Collect

Information You Provide

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We Generate

• Interview notes, assessments, communications
• Scheduling information

Information From Others

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
• How We Use Your Data
• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations
• Legal Basis
• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required
• Who We Share Information With

Internal

• HR, hiring managers, interviewers*, IT support for system administration
• Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

• International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

• Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

• Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)
• Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

• Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

• Contact - Candidates can send privacy questions to: [email protected]