Quality Manager

Foods you love. Brands you trust. And a career that empowers you to grow.


At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.


This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:

Provides the necessary leadership to establish and maintain quality levels of products through sanitation, ingredient, packaging and quality systems management. Role is the Guardian of quality compliance and challenger of all functions across the value chain to drive Continuous Improvements, support to Operations, Supply Chain, and Consumer Services, while fostering a cross functional quality, compliance and performance culture. Is responsible for the leadership and the development, implementation and management of all Quality Assurance programs and activities. Provides technical expertise and support to ensure compliance, regulatory requirements, product quality, and food safety. Utilizes tools such as auditing, process evaluation, trend analysis to achieve continuous improvement and business objectives. Reports to the Factory Manager with a functional reporting line to Corporate Quality Management.

PRIMARY RESPONSIBILITIES:

HEALTH, SAFETY & ENVIRONMENT
Contribute towards maintaining, promoting and developing high health and safety standards and lead by example to carry out all duties and specific responsibilities in compliance with Quality and Food Safety Policies and Procedures. Promote the culture change towards behavioral safety improvements and support SHE compliance in all Operation Quality activities.

QUALITY – Factory Quality Manager is responsible for:

• Direct and supervise the development, implementation and administration of QA activities in all phases of production at factory level (Nestlé Quality Systems).
• Drive improvements and monitor Quality Metrics/KPI's at the facility

• Promote quality awareness and ownership across value chain
• Challenging other areas in the factory to drive and ensure first time right, product defect elimination, proper risk management, and risk based decision making and continuous improvements.
• Monitor and assess performance of the quality systems, report its effectiveness to management and implement actions for improvement

• Ensure compliance of the audit programs for internal and external audits i.e. FSSC 22000, NQMS, NGA/Market audits• Ensure the effective operation of HACCP and Food Safety Teams

Factory QA Manager provides support to:

• Divisional Technical Applications Group, R&D, Engineering, Vendors, Consumer Service, Sales & Marketing and Supply chain on Quality related matters

• Marketing by participating in Product Reviews on factory and Corporate level • In close cooperation with Corporate Quality liaise with Consumer Services, Marketing and Brand Manager by investigating and communicating consumer complaint trends and resolutions• Factory Crisis Management Team

REGULATORY

• Communication of new and/or updated Regulatory Policies within the facility
• Support to local, State and Federal agencies when requested by Divisional QA.

CULTURE DEVELOPMENT

• Facilitate the development of an open and productive culture where people take pride & responsibility in what they do. Continually inform and involve all relevant personnel in the exchange of information necessary to ensure alignment to current and future objectives.

PEOPLE

• Promote good communication skills and communicate effectively to others.
• Supervise the activities of department personnel that include seasonal QA supervisors and lab technicians, with strong emphasis on people development.

QUALIFICATIONS:

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:
B.S. in Dairy Science, Food Science, Microbiology, Chemistry, Biology or similar scientific discipline.

EXPERIENCE:

• Minimum 5-7 years’ Quality Management experience, preferably in food manufacturing or consumer goods industry. Within this there must be 2-3 years of factory QA experience, preferably at a QA Manager level.

• Must have strong knowledge and understanding of food safety / HACCP, GMP’s, Allergen Controls, Sanitary design/controls, pest control, basic food regulations, specifications, analytical and microbiological lab methods desired and basic food technology. • Knowledge of Quality systems & principles• Knowledge of Micro and Hygiene monitoring

• Work extended days and/or weekends with flexibility to switch shifts as required. Specifically, during production season (July-November). This role will work six 12-hour shifts.
• Willing to work in a factory where ambient conditions may be extremely cold, wet or warm

SKILLS:

• Must be capable of working in a fast-paced environment with minimal direct supervision and have strong demonstrated leadership, interpersonal, and self-initiative skills.

• Strong demonstrated verbal / written communications, influencing skills, analytical and problem- solving skills. Must be detailed and results oriented. Statistical analysis experience is preferred. • Developed understanding of finance targets and the overall budget structure of the laboratory• Operates with integrity and is respectful

• Experience with SAP preferred.
• Implementation experience on Food Safety and/or Quality programs is strongly preferred.
• PC proficiency in Windows-based applications: Word, Excel, Access (preferred).

• Travel Requirement = 10%

The approximate pay range for this position is $110,000 to $130,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 384092