Senior Human Resources Manager
This is a hybrid role based in the Chicago area, with regular onsite support required at client locations throughout the city.
As a Senior HR Manager within our Not-for-Profit HR Services Team , you’ll play a vital role in supporting clients across a wide range of human resources functions while partnering closely with internal generalists and HR leadership to ensure seamless service delivery. You'll manage internal workflows, provide hands-on support for client needs, and serve as a trusted HR resource in sectors like education, social services, and other mission-focused environments.
Key Responsibilities
Leadership & Management
- Effectively support the management of all HR functions across client accounts
- Mentor and support HR Generalists; provide coaching and feedback
- Provide advanced support to resolve complex or sensitive HR issues
- Collaborate with AVP and HR Directors on recruitment, retention, and succession planning
- Ensure compliance with evolving state, federal, and local employment laws
- Build and maintain strong client relationships through responsive service, proactive communication, and consistent execution.
- Support client onboarding and service management for new and existing accounts
- Develop and manage client communications, including newsletters and HR updates
- Conduct investigations, manage disciplinary processes, and navigate union interactions
- Interpret employment law and CBAs while advising on best practices
- Demonstrates strong technical HR expertise across employee relations, performance management, compliance, compensation, leave administration, talent acquisition, and organizational development.
- Provides practical, risk-averse recommendations while balancing compliance with business objectives.
- Maintains current knowledge of employment laws, HR trends, and best practices.
- Successfully manages multiple client priorities while consistently meeting deadlines and service expectations.
- Demonstrates exceptional organizational skills, responsiveness, and attention to detail.
- Leads complex HR projects from planning through implementation with measurable results.
- Utilizes data and key performance metrics to improve service delivery and operational effectiveness.
- Manage client email queues and daily administrative workflow for client sites
- Manage client systems and reporting
- Lead proactive internal audit of client files to ensure best practices are being followed
- Demonstrates strong technology aptitude with the ability to quickly learn, leverage, and optimize HR systems, AI-enabled tools, and emerging technologies to enhance operational efficiency, data-driven decision-making, and client service delivery.
- Refine and document SOPs and workflows internal the client services team and clients.
- Demonstrates a commitment to lifelong learning and embraces AI-driven tools and innovation.
- Highly responsive, organized, and deadline-driven, with the ability to effectively manage multiple priorities while delivering high-quality work on time and in a fast-paced environment.
- Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services.
- Partner with Talent Acquisition to fill key client roles
- Function as a generalist when business needs require
- Ensure accurate HRIS updates and policy compliance
- Broad generalist background across multiple HR functions
- Experience supporting unionized environments and labor relations
- Excellent communication, conflict resolution, and relationship-building skills
- Strong organizational skills and a proactive, solutions-oriented mindset
- Comfort operating in client-facing roles and handling multiple priorities
- Familiarity with K-12 education HR and not-for-profit operations
- Knowledge of compliance tied to IL DCFS, IL DHS, SAMHSA, and EEO
- Background in a consulting or outsourced HR environment
- Bachelor’s degree in Human Resources, Business Administration, or related field
- SHRM-CP, SHRM-SCP, PHR, or SPHR (highly preferred)
- Hybrid role based in the Chicago area
- Requires regular onsite support at client sites throughout the city
Compensation: Starting salary range: $85,000-$105,000 annually, commensurate with experience. Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance. About ContinuServe: ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources and technology services. We have deep category knowledge and personalized service to impact your bottom line daily. We provide strategies that streamline and strengthen your operations in today’s fast-paced environment. We Are Built for the Pace of Possibility. ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.
Recommended Jobs
Broker Placement Specialist
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem…
GMG Denials Management Specialist
It is the mission of Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people and communities we serve. We are the community’s choi…
Cheesemonger
We're looking for a friendly, knowledgeable, artistic, efficient Charcuterie & Cheese Board Artist and Cheesemonger to join our growing team. In this role, you'll be arranging beautiful boards (with s…
Travel Operating Room Registered Nurse - $3,156 per week
Voca Healthcare is seeking a travel nurse RN OR Circulate for a travel nursing job in Rockford, Illinois. Job Description & Requirements ~ Specialty: OR Circulate ~ Discipline: RN ~ Start …
Barista
The Barista is responsible for preparing and serving coffee, espresso-based beverages, and other café offerings with efficiency, warmth, and precision. This role combines hospitality, attention to de…
CTE Teacher
Job Description Job Description North Cook ISC is officially certified as a "Great Place to Work!" North Cook Intermediate Service Center operates an alternative school, North Cook Young A…
Business Consultant - Patient Analytics
Veeva is building the industry cloud for Life Sciences through software, data, AI, and Business Consulting working together. Learn more about our products, vision and values, and status as a public b…
Peer Support Worker / Specialist
Job Description Job Description Basic Function : The Peer Support Specialist will provide emotional support and empathy, advocate for least restrictive environment, help individuals deescalat…
Ocean/ Air Import Admin I - Melrose Park, IL
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500…
Travel Nurse RN - OB/GYN - $2,657 per week
Talent4Health is seeking a travel nurse RN OB/GYN for a travel nursing job in Urbana, Illinois. Job Description & Requirements ~ Specialty: OB/GYN ~ Discipline: RN ~ Start Date: 08/17/2026…