Customer Service Representative

The Customer Support Specialist plays a critical role supporting account managers and drivers by resolving complex service issues through email, case management, and thoughtful follow‑up.

This role requires strong attention to detail, independent thinking, and the ability to research solutions in a fast‑paced, collaborative environment.

What You’ll Do

• Serve on the Customer Support team, providing operational and service support to account managers who oversee fleet customers.
• Respond to a high volume of customer emails and cases , focusing on accurate resolution rather than call handling.
• Assist drivers with service‑related issues such as vehicle impoundments, billing questions, and next‑step guidance.
• Take ownership of cases from intake through resolution, using research and critical thinking to determine the best outcome.
• Communicate frequently with internal departments to coordinate solutions and ensure seamless service delivery.
• Use Salesforce CRM to manage cases, track follow‑ups, and document customer interactions.
• Make outbound follow‑up calls as needed to gather missing information or provide updates.
• Multitask efficiently by entering data and updating cases while communicating with customers.
• Utilize internal systems to support vehicle ordering, billing updates, reporting, insurance card distribution, and driver data changes.
• Contact drivers via phone or email to obtain required or missing documentation.

What You Bring (Must‑Have Qualifications)

• 2+ years of office‑based customer service experience .
• Strong written and email communication skills with a high level of grammatical accuracy.
• Proficiency in English with the ability to clearly explain processes and next steps.
• Strong computer skills with the ability to navigate multiple systems and monitors simultaneously.
• Experience using Microsoft Office , including Outlook, Word, and Excel (basic data entry, copy/paste).
• Basic Excel skills and willingness to continue learning.
• Strong typing ability (minimum 40 WPM typing test required).
• High school diploma or equivalent.

Preferred Experience

• Experience using Salesforce or another CRM system.
• Background in case management, customer resolution, or service operations.

Who Thrives in This Role

• Detail‑oriented problem solvers who enjoy researching answers and thinking outside the box.
• Professionals who take ownership of customer issues and see them through to resolution.
• Strong written communicators who prefer email and case work over high‑volume calling.
• Team players who collaborate effectively across departments while working independently.

This is a Contract to Hire position based out of Schaumburg, IL.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Schaumburg,IL.

This position is anticipated to close on Feb 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.