Collections Specialist International

: Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide. Our Culture

• CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work
• CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills
• We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP for more details

Brief Description The INTERNATIONAL Collections Specialist is responsible for:

• Handling and follow up on delinquent customer accounts within the CAP's robust International portfolio for the purpose of collecting payments on overdue CAP invoices.
• Primary collections focus on delinquent customer accounts located in the Middle East.
• Providing overall collections support for the International Region Leaders
• Providing overall collection support (REVIEW, ANALYSIS, RECONCILIATION) related to customer credit holds, credit checks and disputed items to ensure accurate customer receivable balances.
• Providing overall support within the Customer Financial Services Team as directed by CFS Supervisor / CFS Sr. Manager

Specific Duties Primary duties and responsibilities of INTERNATIONAL Collection Specialist:

• Collection of delinquent International accounts with complex Bill To/Ship To relationships primarily focused within the Middle East
• Responsible for developing professional relationships both internal and external including direct collaboration with Region Leaders,
• Analyze payment trends to provide the appropriate customer credit limits
• Obtain a solid understanding of portfolio to effectively communicate outstanding disputes, challenges and open issues with direct managers, IRL's and upper management.
• Responsible for the overall management of customer credit holds, credit limits, credit checks, disputed items and timely submissions of credit/debit adjustments, write-off adjustments and PO sensitive customers to ensure accurate customer receivable balances and resolution.
• Responsible for the coordination and completion of customer special handling requests. (i.e. custom invoices, payment plan agreements, customer portals…)
• Responsible for account reconciliations and account analysis to resolve customer disputes in a timely fashion.
• Adhere to the collection strategies within Oracle including maintaining accurate, factual commentary of customer collection history.
• Determine ways to improve DBO within the International portfolio.
• Understands and demonstrates the CAP's Core Values.
• Collaborate with CSF Staff, Collection Supervisor, CFS Sr. Manager on ongoing enhancements to CFS collection processes and procedures as it relates to the International Portfolio.

Knowledge/Skills Required/Preferred Personal:

• Ability to work independently
• Must be extremely detail-oriented and must have excellent customer service and strong interpersonal skills.
• Strong oral and written communication
• Solid team building and people skills
• Demonstrate personal excellence including punctuality, integrity, and accountability.

Professional:

• Well-developed analytical, problem-solving and decision-making skills / Strong research and analysis capability
• Strong business acumen both domestic and International
• Ability to apply prior experience in Accounting and Collections
• Professional level of credit and collections work is required
• Strong Knowledge and Experience in: Collections, Accounts Receivable and Order Processing
• Strong planning and organizational skills including the ability to prioritize and manage multiple activities while meeting scheduled deadlines.
• Ability to handle and prioritize large volume of accounts.
• Must have a good understanding of financial transactions and cash application
• Ability to assume increasing responsibilities in a changing environment.
• Flexibility to support department needs while maintaining core responsibilities.
• Strong ability to work independently and in a team environment.

Technical:

• Strong computer skills
• Ability to navigate multiple technology platforms and apply technical knowledge appropriately.
• Must be highly proficient in Microsoft Excel and Word
• Strong Accounts Receivable and Collection applications
• Preferred experience: Oracle, Salesforce, D365

Education/Experience Education:

• Bachelor's degree in Accounting or related discipline preferred.

Experience:

• Five to six years Advanced Collections experience required.
• International Collections Experience strongly preferred.

Related certifications:

• N/A

Additional Criteria This position is based out of the Northfield, IL office. Candidates must reside within 75-miles of the Northfield office. Salary Range: $26.00 - $33.00 hourly Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act