Incident Analyst
Incident Analyst (Full Time Contractor)
Our client in the food and beverage distribution industry is seeking an Incident Analyst to join their dynamic IT Service Center team. This hybrid position is based in Rosemont, IL and blends onsite collaboration with remote flexibility—plus a rotational on-call schedule that allows you to work fully remote while on call.
- Serve as the lead coordinator for major incidents, managing communications and progress until resolution
- Participate in a 24/7 on-call rotation (two weeks per month, fully remote during on-call)
- Conduct root cause analysis, track corrective actions, and prevent repeat incidents
- Develop and maintain incident and problem management policies, processes, and documentation
- Create and analyze reports to measure response efficiency and incident trends
- Collaborate with internal teams and vendors to meet service level expectations
- Strong command of ITIL best practices (ITIL v4 certification strongly preferred)
- Proficiency in ServiceNow and familiarity with incident management tools like Everbridge
- Excellent communication skills with a confident, decisive presence in high-pressure situations
- Experience with Microsoft 365; Power BI a plus
- Ability to work effectively with diverse teams across multiple business units
If you’re ready to make a measurable impact in a high-visibility role, we want to hear from you. Apply today to join a team that values initiative, collaboration, and continuous improvement.
NyKey RichterProject Manager
LaSalle Network
#LI-JN1
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