Customer Success and Operations Associate

About NativeMsg:
NativeMsg is a cutting-edge SaaS platform transforming how brands engage with customers through RCS (Rich Communication Services) Business Messaging. We help enterprises connect, convert, and communicate through dynamic mobile experiences. Join us in building the future of messaging.

Position Summary:
We're seeking a highly organized and customer-focused individual to join our team as a Customer Success & Operations Associate . This hybrid role blends onboarding, account management, and administrative support to ensure a world-class experience for our clients and seamless operations within our team. If you're looking to grow in the technology or digital marketing space, we want to meet you.

Key Responsibilities:

Onboarding & Customer Success

• Guide new customers through onboarding, ensuring they feel confident using our platform
• Serve as a primary point of contact for customer inquiries and success tracking
• Help customers understand best practices and the business impact of RCS
  

Account Management

• Support day-to-day management of client account
• Coordinate with internal teams to deliver on campaign milestones and updates
• Assist in creating client-facing materials, status reports, and usage insights
  

Administrative Support

• Help maintain CRM and internal systems with accurate data
• Assist with calendar scheduling, invoicing, and document organization
• Support team operations and special projects across departments

What We're Looking For:

• Bachelor's degree (4-year) required
• 1–3 years of experience in customer success, account management, operations, or administrative support
• Strong organizational and communication skills
• Detail-oriented and proactive with follow-through
• Prior exposure to SaaS, digital marketing, or technology environments is a plus
• Experience with tools like Google Workspace, CRM platforms (e.g., HubSpot or Salesforce), and project management systems is encouraged
  

Why NativeMsg?

• Competitive compensation including health benefits
• Work directly with leadership and cross-functional teams in a fast-growing company
• Exposure to cutting-edge messaging tech and innovative enterprise campaigns
• Flexible work environment with opportunities for growth and impact
• Be part of defining a new standard in mobile engagement