Member Services Assistant (The REC)

Job Description

Job Description

Part-Time Member Services Assistant (The REC)

Under the direction of the Office Manager, The Member - Services Assistant is responsible for assisting in the administrative duties of the front desk operations. Additionally, the Member - Services Assistant is the point of reference for all cancellations, accounts receivables and birthday party confirmations.

ESSENTIAL JOB DUTIES (Essential functions including the following and the Physical Requirements listed below):

Acts as a representative of the Fairview Heights Recreation Complex in the community and maintains a professional image

Provides outstanding and results-driven customer service; greet members as they enter the facility and scan membership ID cards

Assists staff with member issues such as: member follow ups including in-person, phone follow-ups and e-mail follow-ups

Assists in managing membership cancellations

Acts with a sense of urgency and responds in a timely manner to complaints, questions, and inquiries from members and the public in regards to the Recreation Complex's services

Performs opening and closing register and front desk procedures in an efficient, accurate, and timely manner

Assists Management in coaching member services staff and oversight of the tasks assigned to the front desk staff

Supports and leads the daily operations of the membership services team; takes leadership in the goals and action plans set by the Management Team for membership development and retention

Disseminates information about programs, special events, memberships, policies, and procedures in a courteous and effective manner in person, through social media, in e-mail, and via telephone

Processes the sale of memberships and issues ID cards, point of sale items, and program registration; primarily responsible for registration and organization of party rentals for Clip 'n Climb, the gymnasium, and pool

Maintains front desk work areas in a clean and organized manner

Promotes and informs members of new and existing programs in coordination with management staff to promote increased enrollment and participation in all aspects and programs of the Recreation Complex

Conducts knowledgeable and informative tours of the Recreation Complex

Compiles membership program and sales statistics as requested by management staff

Maintains regular, timely attendance on an ongoing basis

Attends trainings, meetings, and seminars on an ongoing basis to stay up to date on current developments and standards in the marketing and recreation industry

Assist the Management Staff as necessary in planning and executing events and day-to-day operations of the Recreation Complex

Administers first aid and emergency procedures as needed

Other duties as assigned by the Management Staff and/or his/her designee

BASIC JOB QUALIFICATIONS

High school diploma or equivalent required; college coursework in related field preferred

One (1) year customer service experience required; six (6) months paid experience in a recreational facility setting highly preferred

CPR, First Aid, and AED Certified, or the ability to become certified within one (1) month of hire

Valid Driver's License

KNOWLEDGE, SKILLS, ABILITIES REQUIRED

Results-driven and motivational work style, high degree of initiative

Salesmanship and the ability to inspire and motivate prospective members

Confidence in proposing new and innovative ideas to management

Excellent oral and written communication skills, including the ability to demonstrate a friendly, enthusiastic, and positive attitude

Ability to accurately count and handle large sums of money

Accurate, professional English writing and public speaking skills

Ability to function effectively under stress related factors consistent with this position; inform management of conflict and issues in a timely and appropriate manner

Knowledge of common office equipment, such as the use of a phone, printer, copy and fax machine, scanning equipment and software, and the ability to learn and adapt to new equipment

Ability to write reports and correspondence without grammatical or typographical errors

Ability to organize, keep accurate records, and prioritize multiple tasks

Knowledge of online social media tools and skillful use of various social media platforms, including Facebook, Twitter, Instagram, blogs, etc

Ability to operate and adapt to various platforms of technology, such as an iPad, laptop, personal computer, Smart TVs, etc.

WORKING CONDITIONS

While performing the duties of this job, the position is regularly exposed to moving mechanical parts within the Recreation Complex. The noise level in the environment is occasionally loud. Extended workdays and varied hours are a frequent occurrence, as are weekends and holidays, to support the needs and demands of the Recreation Complex.

OTHER JOB REQUIREMENTS

Travel to seminars, conferences, and fairs is required occasionally.

PHYSICAL REQUIREMENTS

This position requires the ability to talk, hear, and see.

The employee is frequently required to sit for long periods of time using a computer monitor and keyboard; manual dexterity to use hands to finger, handle, or feel; and reach with hands and arms.

The employee will also be required to stand, walk, stoop, kneel, or crouch to pick things up or move displays around.

Employee must be able to lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally.

Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.