Front Desk Agent Night Auditor

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Paid time off

Front Desk Night Auditor Job Duties:

• Checks front office accounting records for accuracy and compiles information for the hotel's financial records.
• Tracks room revenues, occupancy percentages, and other front office operating statistics.
• Prepares summary of cash, check and credit card activities, reflecting the hotel's financial performance for the day.
• Posts room charges and room taxes to guest accounts. Process guest charge vouchers and credit card vouchers.
• Verifies all account postings and balances.
• Summarizes results of operations and prepares reports for management.
• Performs duties of the Front Desk Agent.
• The program Choice Advantage is very user friendly and simplifies the processing of all reports.
• Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary and knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Reports any unusual occurrences or requests to their manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains a high level of professional appearance and demeanor.
• Communicates all pertinent information to other colleagues and department heads.
• Responsible for maintaining neat and orderly workspace.
• Performs other duties as assigned.

Required Skills & Experience: Front Desk Agent Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred or equivalent customer service experience.
• Excellent interpersonal skills and a warm demeanor.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper payment methods.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekend, holidays, and overnight.

Experience with HOTEL KEY is a plus.